OUCU Financial E State St, Athens

We had heard that the OUCU credit union was a worm and friendly experience. It was not. In attempting to join we spent three days copying, scanning, phone calls and typing but all that data was not acceptable. They requested 2022 SS data which won't be out till October 2022. This is a document that changes by +/- $100 per year but they insisted. They wore us down with rudeness. We are 78 and 80 years old with a credit rating is 835 so I am sure it wasn't our inability to be trusted. I certainly do not recommend this banking institution.

Applied for a auto loan Monday 06/06. Did not hear anything until I called Thursday 06/09. Was told by loan officer that we had lack of credit history so it would result in us needing a down payment on a vehicle to be approved, which made no sense as we’ve had active credit history with OUCU for the last 8 years with no issues. After further look, they had confused my husbands credit with another OUCU member. I’ve left 2 calls and a email and still have not heard back from anyone in regards to the credit issue and how it got so horribly mixed up. Ended up going through another financial institution for the loan and had no issues on getting approved.

I started a refinance through OUCU way back in January (I see emails dating back to Jan 6 when the application was submitted to be exact.). We are closing in on April and it STILL is not done, meanwhile interest rates have risen over a point during this time. I filed for a rate lock when I saw how long this is taking, it is set to expire April 9th, at which time I STILL won’t be closing on this and will be getting an even worse rate! What a joke. Taking ~3 months for a simple refinance, I’m not sure how they stay in business. I shoulda went to OVB. Now I’m out $525 total ($350 for appraisal, -$175 for a non refundable rate lock that was worthless) for nothing. Steer clear!

The drive thru service is unbelievable slow. Three lanes open, I was the 4th car and waited nearly 10 minutes to make a deposit I had prepared in advance. It is ALWAYS slow but today took the cake.

Recently, my wife and I needed a lengthy legal document witnessed and notarized. Torrin and Graham at the East State Street branch took care of us and did a great job. OUCU was excellent to work with and allowed us to come when our schedules allowed. Plus, Donna Russell is always great to work with on issues related to our local business.

Local branch provides excellent service however the website leaves very little to desire. I type this review after I was unable to use prepay on my iphone8. Also, window 10 had weird display as if designed for a tablet. ;(

Don't expect to feel like they care to retain you as a customer even if you have multiple loans and cards that you've never missed a payment on. I will certainly be taking my business elsewhere.

Always so helpful. Absolutely wonderful. They build real relationships with customers. They've helped me build my credit with personal loans. They're really amazing they honestly really do build relationships with their customers and care about them I would absolutely recommend them a hundred times over to any and everyone.I love oucu for everything they've done for me.

We have been members of OUCU for over 30 years, and they have never let us down. We have financed cars and mortgages as well as having our taxes done through OUCU services. So easy, convenient and friendly. Really a hometown experience.

I no longer live in the Athens area, so I depend on the mobile app and online banking. Both work fantastic. Loan and credit applications are taken care of immediately. I've had a great experience.