OTIS Federal Credit Union Main St, Jay

They cancelled my debit card with no notification. When I called to complain that there should’ve been notice, I was told I should’ve seen it in Social Media. I do have an email on file and neither my wife of I received an email at the addresses you claim to have on file. The last email I had from Otis was 2021 as seen by the photo .We also have opened every paper statement received in the mail and the only extra paper ever in there are adds. I’ve had an account here since 1998 and we will be closing it down. This rollout was more than inconvenient and I hope you didn’t put others in this boat.

Just got my new card after they messed up on the first one when I opened my account I activated it and went to use it card was denied then when I checked my account the card was removed I've had nothing but problems with this bank only been a member for a month but so far I would not recommend this bank to anyone I've had 4 deposits to the account and yet to be able to use my card they failed in all that they promise to be worst bank I've ever been part of never had any issues when I used chime

My favorite bank of all time. They've helped my wife and u numerous times when we felt we were beyond help. I've never dealt with any bank and felt like part of a family I've laughed when I've seen it advertised on other banking sites. Kaitlyn has been so good at helping us but I find that any one of the employees working there will respond quickly and efficiently and make you feel so comfortable. I highly recommend this place for any and all your financial needs. Good, honest down home style people and service with a smile. 5 stars is not enough

I have edited my (previously negative) review as a result of the positive response I received from OTIS. The response was informative and clearly not canned, and I appreciate that very much. Listening to customer feedback and actually responding is in my book, a hallmark of an excellent organization. I believe it was an honest misunderstanding and I would again consider moving my business to them.

My mom banked there since the 1980's. In the last month and a half of her life, she was horribly taken advantage of by a family member after her money and possessions. The opportunistic family member took her to this bank to have her signature witnessed as they took over her account and had her sign papers making them executor of her estate (a cheesy document printed off the internet). The Otis FCU employees were more than happy to serve as witnesses even though my mother couldn't legibly sign her name as she was medically compromised and not of sound mind. Over 30 years of doing business there and they didn't raise an eyebrow at doing what common sense would clearly tell any intelligent person something wasn't right. Shame on you Jasmine Merrill!

I love dealing with Otis Federal Credit Union. They are always so helpful and caring when you are applying for a loan or just need a question answered.

Quick and easy, and the staff are always helpful.

I own my own home and I'm retired on disability. I contacted them to open 2 accounts and a small loan. They told me we needed $25 a piece for an account, and based upon our income, we qualified for a $3000 loan. So I drove the 30 minutes it takes to see them, and the first thing out of every person's mouth was, "And where do you work?" And when I went in to see a clerk in her office about this, I was told I didn't "QUALIFY" for an account there, because I didn't live or work in the right town, or have a family member who was a member of the Country Club, er, I mean the credit union! Then the lady said, I'm going to open the door now, I have nothing further to say!! In such a valley girl tone I wanted to break out in a chorus of the Beach Boys! I have never seen a small town financial institution more snotty than they were! Don't go there without a big hankerchief, trust me you're going to need it!! I guess there must be different colors of money, because mine was apparently brown!

Ordered flooring. Bank’s fraud department cancelled order that we were waiting a month for. Called us to verify it was us and we confirmed yet they still denied it. I don’t put my money in your bank to not use it. Now we are another month out on getting our floor all because of your incompetence. Horrible bank.

Always friendly no matter who is helping you! Great bank!