OnPoint Community Credit Union Sw Canal Blvd, Redmond

Upon the unexpected death of our daughter, who was a member of OnPoint, I had to navigate the complicated legal process of gaining access to her funds. The team at the Redmond Branch were genuinely sympathetic to my situation. I received precise instructions and timeline to follow. At my final appointment I was shown professional kindness and support, specifically by Member Service Representative Levi G. He walked me through every step with patience and accuracy. Since my daughter’s passing I’ve worked with several other banking institutions, on her behalf. OnPoint is far above and beyond the most professional, easy to work with and understanding!

Polite, but led us to believe that our loan was a shoe-in before declining us at the last minute, putting us in a very precarious position. We are now having to rush to arrange alternative financing due to the misleading language used by the rep we worked with.

I don't go into my bank/this bank very often, like only a few times a year, but I certainly enjoy my experience every time I do! They are always very friendly, fast and treat me like I'm family!

The only issue I have just happened recently with their secure access code where they locked me out of my own account and then I could not get a person on the phone..... I ended up having to go into a branch and spending about 15 minutes entering and reentering things to get it straightened out. I felt bad for the staff who basically got thrown under the bus. There is too much” maintenance “ online and I seem to have less and less access to MY ACCOUNT!!! I’m seriously considering switching credit unions!!!!!

This is by far the best down to earth people to people bank....never in my life did I think I would tell people that I love my bank but...I love my bank! When my Dad passed away I had the Branch manager come up to me with a hug and condolences. When ever I'm in public and they see me they always wave and smile!!! These are the best people!!! Proud to say I bank at Onpoint community credit union😊

We have had multiple car loans with this CU as well as our mortgage. Staff are friendly and service is always 5* - thanks so much!

LOVE this credit union!!! I never have to wait, every one isf fast and knows there job well!

Love the bank. But am tired of there atm not working half the time. Dont understand why they dont put a new one in 😑

This is a great credit union. Wish savings accounts paid better.

Always helpful! Everyone I've dealt with has always gone above and beyond!