OnPoint Community Credit Union Ne 112th Ave, Vancouver

Went there Saturday May 7th atm was not working so really young blonde lady helped me but she was clearly in a bad mood worst employee I have ever encountered there. Was not friendly at all silent the whole time. She should not be working there. Just counted my money out and was silent, didn't smile or talk was very uncomfortable feeling. I will never go back to the Burton branch unless she is gone.

Fuggedaboudit. Their app doesn’t work. They’ll keep you on hold forever and then disconnect you. Even the people in the lobby can’t get stuff right. There are other places to bank. Run away.

I want to say thanks for be so helpful and very professional I don't know her name but is a young blonde beautiful thank you very much

I hate this bank!! In a 9:30 morning I walk in to do a wire transfer Had to go thru few different people first Then ask them if they can process it as soon as they can because it very important Been told it will go right away But it went out next day, and because of that it cost me bunch of money Won’t ever do a wire thru this Sketchy establishment again

I have been a member of OnPoint for a little over two years now and every visit I make here the people are so kind to me. I recently needed to finance my leased vehicle and the service I received was exceptional. Leia Daranouvong was the person in charge of my loan and she made this experience significantly less stressful for a first time borrower. Overall, this credit union has never failed to be thoughtful and kind with the service they provide.

Terrible customer service today at this location. I formerly had a membership with OnPoint for 5+ years before moving away for college. I’ve recently moved back and came in today looking to open accounts again, including one for my new business. The institution I have been banking with in the interim erroneously sent my new debit card to the wrong address and I have been struggling to get a new card sent/have not had access to any of my accounts for 10 days. Because my current debit card expired on 10/31, I was refused a membership at OnPoint today. The representative said it was because I did not have multiple forms of ID, even though I came in with my active business license, and could provide proof of residence/bills paid, and student ID. Her honest, best suggestion was that I drive to Seattle to retrieve a new debit card from my current credit union, which is based there - asinine. I’m shocked that this was so complicated and that she could not offer any realistic guidance on how to get around this unique situation. Unfortunately, I’ll be opening accounts with a different institution because of this. Update: I should note that I also had my valid WA driver's license. I can't imagine what other forms of identification would be needed. I contacted another local credit union and they do not need nearly the amount of "proof" that OnPoint demanded.

Horrible bank and location I need to wait for some account services almost on hour while their staff not occupied just sit there Will Close my account here

Staff seem to lack knowledge. Poor customer service. None of the tellers or bankers ever seem to want to help. I always get the vibe they just want to find an excuse to make me get up and leave.

Wont do an RV loan because I'll be travelling with it, what a joke! So if you're going to do a loan with them, make sure you dont work in oil or wind. You're only allowed to stay in it for a few days a year...

Unbelievable customer service obviously this location is severely under staffed waited over 45 min and still no sign of talking with the 1 and only person who could set up an account. I had read good things about Onpoint but this was a embarrassing first impression.