OneMain Financial N Kansas Expy, Springfield

After reading reviews about OneMain, I’m very surprised. My husband and I have been doing business with them for over a year now. They’ve ALWAYS been very professional, polite, and understanding. They go way above and beyond what they should, ESPECIALLY Steve and Kylie. They answer all of my (dumb) questions with politeness and they are willing to do whatever they can to help. When COVID hit, and everything got rough for everyone, they were able to help us. And didn’t judge us or make us feel bad. I live on the south side, in fact about 5 minutes from the other office, and I will continue to drive across town for them. When I call they know me by name. And when I walk in they greet me instantly. 10/10 definitely recommend.

I applied for a $6,000 personal loan online with OneMain to help consolidate my credit cards. Their website indicated that a loan decision would be rendered “within minutes.” I clicked through a few screens and was told that I was approved. No issue there. A few minutes later, however, I received an e-mail telling me that I had to call the office “to complete the application process.” I applied for the loan over the weekend, when their office was closed. Also, if I wanted to talk to a person about getting a personal loan, I would have called in the first place - I would not have done it online. I did not have time to call the office until late Tuesday morning. Between Monday & Tuesday mornings, I received SEVEN messages telling me to call the office: Three e-mails, two text messages, and two voicemail messages. Once I called, I was asked a series of questions about my income and assets. (I understand that this is necessary when applying for a loan, but why wasn’t I asked these questions when I applied ONLINE?!) After answering these questions, I was promptly told that they could not do anything for me. My brief experience with OneMain can be described in three words: Deception (not being able to have a decision “in a few minutes”), pressure (the constant messages in a ~24 hour period), and embarrassment (having had to go through extra effort only to be rejected). I will not do business with them in the future.

The South side store has had my business for years, they are friendly, helpful, I just can't say enough good things about them. However the south side was trying to make it easier on myself and my husband do finalize on the North side, which I really appropriate, but I wouldn't go back to the North side for anything. They are rude, not friendly, not very personal at all. So if I need something else I will go put of my way and go to the South side.

I could not believe how much Betty worked everything out for me. If one way didnt work,she would find another way. It just amazed me! I am so impressed!! I love her! I will go back to her when I get ready to trade my car off for a small truck. I dont think I will ever use anybody else,whether it's a house or a vehicle or any other kind of loan!! Thank you..

My experience was great. It was a joy working with the ladies at OneMain. I hope to work on my credit score to get a lower intrest rate. But over all I'm able to get other things taken care of, with not a lot of hassle.

Huge waist of time I don't make enough money? $166,000 on tax forms not enough you guys are a joke. Go to world finance save urself the bs

The process was easy, fast, and completed In one day. The employees were friendly and courteous. I have worked with this company before and would work with them again.

the ladies are very nice and helpful