OneMain Financial N Brand Blvd, Glendale

I applied and took out a loan from them last year and used my vehicle as collateral. I have direct payments debit my account and have been on time for a long while . I recently halted my auto pay because my family and I had were sick with COVID and It put me behind financially. By the 18 day mark I’m back at work and awaiting my first paycheck to get back to my loan payments. I answered a call and a rude condescending lady name ROXY is requesting payment. I let her know I was at work and I didn’t have time to talk but that I would make a payment by this weekend . Working as a customer service you’d assume she would have the skills to be understanding and empathize with people but that’s not the case. She very rudely said I needed to get it taken care of and needed a payment plan right at that time . I once again informed I didn’t have time to talk that I would call later and she declined stating it had to be done now. I had to ultimately click because she was behind extremely rude and demanding, borderline harassing by that point . I have filed a complaint with one main financial corporate and one with better business bureau as well. Customers deserve better customer service that her wannabe entitlement !

I have had loans with One Main for several years. I wanted to consolidate my loans at a lower APR. The process took several days as I had questions and was busy. During this time Billy at the Glendale CA branch would pick up or return my call same day. After closing the loan, I had a question about my first payment amount. I called 3 times in a week, always well before the branch closed. No one picked up, always a voice mail. I went on line and found their 800 main number. That person was indeed able to answer my questions and my first payment was larger than I thought it would be. In fairness, it was probably in the document I signed but I specifically asked what my first payment would be to Billy and it was not that amount. Bottom line, they're happy to help you to make money but the follow up was horrible.

Half star if available, they pulled my score down instead of pulling up. Offered me a loan but when I choose not they send me letter telling me that I was denied. Huh.. first of all I did not ask for it and when I told them I was just going to paid it off they said your application is denied. And the worst is after I paid them of they closed the account which pulled my score down.

SCAMMERS BECAREFUL SCAMMERS , the worst loan company i ever seen, company like this must be removed from our community because they trying everything to make you angry they not picking up phone calls they telling you you got approval for 15000 amount and when you doing everything, and of the day they telling you sorry you approved for 5000 its just example so. advice pass this company

Y’all, I was in an extremely tough situation with my truck & I really needed the money and I honestly didn’t think that I would get approved and nobody was helping me out, and even though this is their job, Billy came through for me especially with how genuine and sincere he was being with everything. Explained everything so I could really understand and learn for the next time. Highly recommend, thanks again Billy!

Yvette Campos was just simply amazing! She does not treat you as a number but as a person. She goes above and beyond to help you and very attentive. She is one in a million! Amazing! Amazing ! I would definitely refer her to all my family and friends.

I have worked with Billy & John over the last few years. They have always been helpful & understanding, through all times. I broke my foot last year & they worked with me on my payments while waiting for disability. Now this year with COVID 19 they worked with me while waiting for unemployment. Always helpful and understanding. Thanks guys

I currently have an account with this branch and I’ve always paid my payments on time... I called for some questions and spoke with Billy and Maria... Let me just say that these two employees were very unprofessional and rude, continued to lie to me and gave me the run around... I asked to speak with Gregory who is the branch manager and they didn’t know who he was. How can you work somewhere everyday and not know who your boss is? I’m very disappointed with my experience and I would not recommend going here... I’m in the process of filing a complaint and I’ll be transferring.

I received assistance from Billy Pleitez, Senior Personal Loan Specialist services. He was very professional, courtesy and efficient. This made my experience pleasant. I highly recommend One Main Financial to anyone who values GREAT service!

Glendale Branch...A big SHOUT OUT to John the Branch Manager and Billy my Loan Agent... THANK YOU for being prompt...professional...courteous...helpful and informative. The process was easy, safe and tech-saavy...much appreciated. Thank you again !