OneMain Financial Hanes Mall Blvd, Winston Salem

Horrible customer service, workers tell you one thing and then it’s another. Management very unprofessional, could not own up to worker MESSING UP. If you need a loan PLEASE go somewhere else, not the place you want to be dealing with.

My visit to One Main Financial completely exceeded my expectations! The staff was friendly and professional. Daniel was especially courteous and knowledgeable. He took time to listen to my needs and custom tailor a loan package that worked best for my specific situation. I would highly recommend Daniel and One Main Financial if you ever need a loan!

This is the most professional Financial office you could ever wish for. I had a previous loan with them and needed additional funds for an emergency and within two days had the funds deposited into my checking account. The loan process with so easy and everyone in the office is very professional. Everything is explained in detail and when you have completed the process there are no questions that need to be explained. I would highly recommend this office for any financial assistance you may need. James Moore

After speaking with my loan officer, Tracey D. Meredith, I felt hopeful. I so badly wanted to repair my credit and needed some help. Tracey was very pleasant and funny. The atmosphere was comfortable and the process was quick. I would recommend anyone who is no longer hopeful in obtaining a personal loan to give them a go.

I DO NOT recommend using NONE of the One Main locations for a loan if you should happen to need one. There are more lenders out there than One Main Financial. I have even wrote a statement on the BBB and Trustpilot websites. I was sent an e-mail from One Main on 3/31/20 stating that they could "help" their customers during the COVID-19 pandemic. This is the first provision that they stated in their e-mail on how they could help their customers: "Late fees waived for payments due March 15 - April 30. If your loan payment is due between those dates, but you are unable to pay on time due to the current crisis, we will waive the late fee." To me, as a customer, this means that if you are unable to pay on the date you normally pay your bill between the dates stated above (as long as it is before 5/1/20), then you have a little bit of time to pay your bill without having a late fee. Why did I receive two hounding phone calls in one day regarding the payment for my bill? Did I miss something? The call came two days post my due date for my bill, so again, why was I hounded? A few months prior to this, I was phone hounded by one of their employees to which she rudely asked me if there is anything wrong in my home that I couldn't pay. I didn't exactly know my due date, but I thought the question was rather rude, so I called back and spoke to someone else and asked that she not contact me again because of her rudeness. During this COVID pandemic, especially if companies are so-called wanting/willing to "help", then do that! This will be the last time I conduct business with this company as a whole because again, there are other lenders out there. No one likes being hounded; especially during a pandemic. Flim-flam of a company! I want no contact from anyone employed by this company to explain anything to me. I have heard enough! I am putting this out there for everyone to see that they can put all the positive comments at the top if they wish, but when this is read, I hope that this gives an unsuspected consumer a thought first before they leap!

Of you're looking for easy finance, make sure to look for two guys there, Daniel and Caleb, they're both very friendly, and very professional! They both made the process easy!! Don't get discorage if Tracey answer the phone, he's just not very good with people ( my opinion), check them out whenever you get a chance!!

I was late on a payment, asked agent to ask manager Mike if I could have it waved, never been late before. He got on the phone and his first remark was, " what happened to Friday?", I told him I forgot, life happens. He told me flat out no, lowkey rude and unprofessional. I said ok, dont procesd my payment, I will call corporate and see if they'll waive it for me before I process the payment. He told me he couldn't find a number for corporate and had his managers number. I declined the offer, and he stated, " if corporate does waive the fee, call and let me know." So next day an agent from their call center called me regarding my late payment, I told her I will pay now if you waive the late fee. Boom! Two minutes later Im making my regular payment, because the fee was waived. I just don't get why it was such a big deal for him to waive it, when a call center agent in Kansas somewhere did it happily within 2 minutes. Either way, I got it waived. 😬

You have great customer ser vice and great products and services. I find myself coming back when the need arises!

Good service no hassle make sure u got id and last month of check stubs will make visit go fast was in and out in 20 mins

Fantastic service! The process was quick and easy...definitely helped me out of a crisis situation!