OneMain Financial Austin Bluffs Pkwy, Colorado Springs

Do not use this particular branch, as the assistant manager has no clue on what she is doing. Or she simply doesn't take her customers seriously. I'm supposed to receive a check from them for over 2k. It still hasn't gotten to me and it's week 4 almost. I called the branch and asked for information on my check, And the assistant manager stated she can't give me the information I asked for because everything goes through headquarters. She then proceeded to tell me there is no phone number to call headquarters and she could only email them herself to find out these answers for me. I then looked up headquarters online and called them myself because there is a phone number online . Headquarters then stated or does then stated that the branch should have given me all that information in the 1st place.. So no one there knows what they're doing do nothey're doing do not use this branch! Also that particular assistant manager told Different information and 2 separate calls in the 1st one it was stated it takes 7 to 14 business days and then at the next call she stated it takes 7 to 20 business days while which one is it? I don't think she should be assistant manager or get her facts straight!

I worked directly with Shelby who is part of the Management Team at the Austin Bluffs branch. Shelby was extremely knowledgeable all while ensuring she was protecting my financial security. Highly recommended.

Not a drawn-out process. Quick work by competent people gave me the funds I needed in a timely manner. Thanks OMF!

Got a loan easily. That wasnt the problem. I expressed concerns about them using the title to a vehicle I was about to pay off and wanted to use the newer vehicle instead as i was going to be paying that anyways. Told them I didn't want to use the car that was getting paid off because I didnt want to extend that loan. They said it's ok you can do a couple things and we can get you the title as long as that portion was paid off already. Called in to proceed with the process and they said this wasnt possible, so now I just extended the loan for another 3 years for a car that was getting paid off in 4 months. If they would have told me the truth I wouldn't have even gotten the loan. Thanks for lying. I would be more than happy to bad mouth this company to anyone that asks!!!

Don't even waste your time. Spent a couple days and about 7 phone calls trying to just get a yes or no. I got an 'approval' but since I don't have a ton of "disposable income" it was a denial.... WOW. They could've easily told me that in a voicemail instead of wasting my time. Also, their response is a lie. They didn't provide me with a letter/email with any further information to reference should I call in. Very predatory practices here. Just go to an actual bank.

Shelby helped with the entire process of the loan. Very personable and kind. Made sure I understood everything I was signing and the interest rates. I only worked with her but Malvin answered questions for me as well and was very helpful. 10/10 would recommend. I went to pay the loan off walked in and she helped me right away again. Awesome people! Thanks again guys!

One Main reps will not disclose everything in the contract. I purchased a disability insurance to cover me just in case I lost work due to an injury. 5 months and 2 weeks after, I had surgery to repair my shoulder and bicep. I went through the process to file my claim just to tell me I was denied because I couldn’t have anything happen to me 6 months after I received my loan. I was 2 weeks shy and the rep at Austin bluffs, store 4319 helped and didn’t say a word about the 6 months. I DO NOT recommended One Main for loans.

Terrible customer service, was referred here by LendingTree, In their application they ask for the purpose of the loan and I explicitly put that it was for working capital for my business, and I was approved, however when I called Kathy was extremely rude and wouldn't answer any of my questions when she asked the purpose of the loan and I told her, she said we don't do business loans here and hung up on me. 0/10 would not recommend. Thanks for the hard inquiry for nothing.

I had tried getting financed for a vehicle through my bank for 3 days. They couldn't verify the vehicle throigh its VIN so ultimately turned down my request. I went to One Main and had an unsecured loan within an hour. Amazing service and very personable staff!

Scam company! Go with literally ANY other company! Total waste of time. Was upfront about husband's credit which is 600 & received the following email You are Approved for your loan offer(s) upon meeting the following conditions: Verification of your identity and address Verification of your monthly income and review of your expenses* to determine if the loan payment fits your budget according to our lending guidelines The value of your motor vehicle to be used as collateral is sufficient according to our guidelines (secured loans only) Sounds like you would be approved as income was verified, few expenses, debt to income good as he was approved with another lender. Also have plenty of equity on our Toyota Sequoia. They called & said he would need a co-signer. BS based on the APPROVAL email & listed requirements. No late payments, no collections. If you want to be jerked around, definitely call One Main. Was only applying for $5k with 3yr term. Pathetic!