OneAZ Credit Union S Alvernon Way, Tucson

Joseph Tobias was my support person at OneAZ today. All I can say is that he gave me more than I requested. I can tell his focus was always my benefit. He helped me to lower payments and solve a minor issue (the reason of my call) as well. He offered me to check my new car loan as well to help me reduce another payment! Certainly, I will do my best to bring all my banking needs to OneAZ, and Joseph in particular.

The staff is excellent, friendly and accommodating. They are so good with my Mom, and just so patient and kind to her. They greet her with authenticity, which I really appreciate. Joseph Tobias specifically was very kind and patient as he explained through some processes. He treated my mom with respect and kindness. I also want to mention Diane Rojel, as she seems to know my mom and greets her enthusiasticly, which I can tell my mom really appreciates. I don’t know everyone’s name, but each time we have come in, they all greet her so kindly.

Diane Rojel is always so happy and helpful. Love this C.U.!

Unfortunately, I had to revise a previous positive review due to an unpleasant experience. I have had a personal account with OneAZ for over 10 years now. Today we tried to open a business account, but we were denied because we have a smoking accessories store. We are not a dispensary, we do not sell tobacco, but sell the accessories and we explicitly do not sell products that promote illegal drug use. Very disappointed to be turned away without any consideration especially after being a loyal customer and even referring my partner to this bank. We will be closing our personal accounts soon.

Viviana was AMAZING & HELPFUL! She straightened out my concerns within 3 minutes! So grateful. I love banking here even more!

Everyone here always makes you feel like family! Outstanding customer service. They always give you the attention you need even when they are busy. They are one of the sole reasons I continue to bank here! I heart them❤️

They always provided excellent service and went beyond what a client would normally expect in order to provide stellar customer service. Would definitely recommend banking here. SO to Maria

I had the pleasure of working with Joseph Tobias when I needed a loan for a new car. He was kind, thorough, and went the extra mile to secure the proper rate and loan for my budget. If I could give him 10 stars, I would! P. Kennedy

I am posting this for my mom, Jo Anne Provencio. Joseph Tobias made the loan process quick and easy. He made customer satisfaction a priority and even stayed late to complete the loan process. I couldn’t be happier with One Az and I will continue to do business with Joseph and One Az!

I received faulty checks(hard to believe I know) and couldn’t figure out why they were being returned. I received many fees and when I finally figured out the issue on my own (the account number printed was incorrectly) OneAZ refused to compensate me. Even with itemized receipts and the faulty checks in hand.