OneAZ Credit Union E Butler Ave, Flagstaff

Gabriel was a huge help, definitely informed me alot about loans and helped me understand my credit alot better!

This is by far my favorite of the three banks I’ve used. Friendly, personable, and helpful. Most recently Lindsey helped me. She was very quick and I was on with my day. Super professional!!

Cole and Paula helped us so much! We were able to go in with multiple questions and left with all the answers and felt really relieved! One Az has always been easy to bank with and always has wonderful customer service.

It would have been 5 stars but the butler location’s atm has not been able to accept deposits for MONTHS. You’d think people putting their money in would be a priority but I guess not. I just want to know how the credit union plans to cover my gas expenses to drive to the other location every single week to deposit my check. I don’t want to hear “mobile deposit” or “night drop” because those avenues don’t work for my busy lifestyle. I already drive 45 minutes to this location for nothing every single week.

This credit union, by far, is the best for customer service, ease of use and professionalism. From checking accounts to a mortgage and everything in between, we are very happy! Vaughn is amazing, helpful and always courteous! Thank you!

Gabriel, Cruz, and One AZ are AMAZING!!! Every time!!!

i have been with this credit union for close to 20 years, and until recently all was pretty much good outside the occasional hiccups. the credit union is now acting more like a big bank and less like a credit union, service is gone. edit: contacted the C/U after they posted reply, gave them detailed list of issues got a semi personalized form letter in return that was very well written however it lacked any useful content nor was there acknowledgment of issues reported or indication they have or would attempt to replicate issues.

Being a "small" bank can often mean disregard from larger businesses, and transactions can take longer. I used to fault OneAZ for this, but during a recent time of crisis in my life, and some NSF fees that I had unwittingly incurred, Cheyenne helped me with her supervisor to reverse them and save my financial ruin. Thank you I hope corporate reads these and gives special recognition, as I will retain my account here for many years to come as a result of this humane understanding of a hard time in my life

OneAZ has done a phenomenal job in supporting the community. They reached out to the Boys & Girls Club of Flagstaff to offer assistance during the COVID-19 outbreak. We are just one of many non profits they continue to support when in need. The team is amazing and very quick to respond whenever needed. They are a team of rock stars.

This institution will steal your money by hitting you with overdraft fees and charges. At 11:58pm I checked the mobile app. It said I have money available, so I bought some food. The next day they had backdated a charge, so I didn't have any money, and a charge of $8 was hit with a $35 fee. Because of this fee, when I made a deposit and other charges, my calculations were way off and I was hit with several fees. My account was negative $144 by the end. And all this is with overdraft protection. My account shouldn't go overdrawn, but because of back dating charges I was hit with many. This credit union is not for normal people who live paycheck to paycheck. This credit union is for people who can have an extra $1500 in each account. Well I don't and I will not pay to run this establishment. I can't afford it!