One Nevada Credit Union W Lake Mead Blvd, Las Vegas

I just open a checking/savings with this bank and had the most pleasant experience!!! Everyone was so nice and Donna was incredibly helpful every step of the way and was super kind!

If you like the feel of a bank from the 1950's, than look no further, this is the bank for you. If you want a bank that makes "snail mail" look fast, than step right up! It took 7+days for them to notify me via e-mail that I was overdrawn (which was 3 days AFTER customer service said notices would be sent). I'm no genius, but I'm pretty sure it doesn't take that long to send an e-mail especially since the system is automated! What really makes me angry is that over the past few years I have contacted "customer service" multiple times regarding the length of time before notification of an overdraft, (and subsequently getting bilked on fees). This last time someone finally told me that they have text notifications available (of course, they didn't elaborate or tell me how to do it)! In addition to a few surly replies over the years, they did reverse a few the fees (to give credit where it's due). But all that time and money spent and never once did anyone tell me that I could (possibly) avoid the fees in the future. Good thing my financial institution was looking out for me otherwise I might have incurred $100's in penalties...Oh wait, that's exactly what happened! If this was an isolated incident, I could see the oversight, but this has gone on for YEARS! At any point someone could have told me, but they chose to stick me instead. Epic customer service failure! What's even more disturbing is that this system preys on people like me with low/fixed incomes. $35 is way more than I can afford, and then when they stack them up, it becomes crippling. I had to take out a loan that will take me 3 months to pay back plus interest to cover fees I shouldn't be liable for. All that being said, I don't know if their text notifications are any faster than their normal process (how could it be slower?). It seems the normal process is set up to maximize the amount of fees they can charge and minimize our ability to make amends before incurring said fee(s), so I find it unlikely that this would stray too far from the model. In contrast, I also have an account with Chase, and I have NEVER had this problem! If my account goes into arrears, I'm notified of the problem within minutes (text and e-mail), and usually have until the end of the business day to fix it without getting slapped with a fee (seems reasonable, right?). If you think that just because it's a local bank, you'll get local ethics, think again! As for me, I will dumping this dinosaur of an account and will do all my banking with an institution conducting business in this century and has my interests at heart and not their own.

Instant, professional and curious service. Celia Lopez is awesome! Plus their banking fees bar nunn.

I've been with this branch for a long time. They've always had good customer since day 1 back in '05. I've been breached before and they stood by with their investigative team and replaced everything that was taken from me. I have no fear banking with One Nevada. I can use my card anywhere and if anything happens, they'll make it seem like in NEVER happened. Trust and Respect is a 2-way street. Keep up the good work!

She was so helpful and quick ready to get back to work thanks

Celia was very friendly I love her customer service

Lake Mead location was great today! I had a quick question about the atm and the banker helped me. She was professional and knowledgeable. Thank you for being open today. Noticed the big blue sign on the door "wait here" presumably to protect everyone and limit walkin traffic.

Very nice person will to help yesernia cadacia was the besr

Worst credit union I've ever dealt with they deactivated my debit card for $25 that I had in the account. They never called or anything I had to find out by going out to eat and being embarrassed with the waitress saying my card was declined and I had plenty of money in the account. They don't value their customers at all or maybe they do maybe I just wasn't good enough to bank there because that's how they made me feel. Don't waste your time go to Unify that's an excellent credit union.

Celia Lopez was a great service representative! Fast and efficient, greatly appreciate her help.