On Q Financial - Headquarters S River Dr, Tempe

Great experience!!! Cody (as well as the entire team that I worked with) was very efficient, great with communication, and closing was quick and painless! So much better than my previous experience with another company. Thank you, Cody!

Cody and the On Q Team made my refinancing process quick and easy! All my questions were answered in a timely manner and communication was excellent throughout the whole process.

I would NOT recommend refinancing your mortgage through this company. This was my first time refinancing, so I didn’t know what I was getting into or know what to expect. It was Friday evening that I received a random call from On Q Finance loan officer, Ian. I bought my first house with On Q Finance, so he had my financial information. It was a bit scary to find out that they still have my financial documents. I am not sure whether it is legal or not. To make a long story short, I had several small issues along the way. My biggest complaint is that On Q Finance changed and increased the loan amount without talking to me first before signing the closing documents. We set a date to sign the closing documents. A notary came to my resident, and I signed the closing documents. I thought everything was completed. However, I received an email from my escrow officer asking me to sign additional documents and send it back to her a day after signing all of my closing documents without the notary present. I wasn’t sure about the legality, but I signed the documents and sent it back to my escrow officer. Next day, I received a phone call from Christian, the vice president of the On Q Finance that we have to re-sign the closing documents since all of the closing documents were not signed on the same day. As a result, we arranged another date to resign the closing documents. It was a few day after signing for the first time. Shocking, I found out that my final loan amount was increased by $2,000 when I was ready to resign the final CD. On Q Finance had changed my final CD without my knowledge, and I found out about it on the day that I was resigning my closing documents. I can understand the small difference due to daily loan interests and etc. However, I felt that $2,000 increase was significant amount that they should have contacted me before resigning my closing documents. Overall, I felt that this company is NOT trustworthy, and they do not work as a team. Nonetheless, if you decide to refinance with On Q Finance, do your due diligence.

I contacted multiple lenders and after speaking with 5 to 6, On Q Financial gave me the best, haggle-free offer. I promptly told the other lenders I had found my loan and to stop contacting me. The process was streamlined and simple and I closed in only a few weeks, less than a month. I would highly recommend them if you’re looking for a mortgage.

For a long process many miles apart, the On Q Group made it easy and a pleasure to complete. All the persons I was involved with were knowledgeable, patient and professional throughout the entire deal. For the time spent I was pleasantly surprised when it was done. Thank you all G Team for a job well done. Merry Christmas and a Happy New Year to you all!

This was an easy experience. Provide documents as requested on time, and you will be offered all the documents you need via email, and the ability to e-sign from the convenience of your home. I even had a notary come to my home for all the "wet" signatures required for closing, I never had to drive anywhere. I was able to refinance with no out of pocket costs, no appraisal, no hassle, it was seamless. I highly recommend this company to anyone looking to refinance their home.

Pam and her team at OnQ made our homebuying process super simple. We moved to Pueblo from far away and did not have a great understanding of the processes in Colorado, and Pam was instantly our friend and ally, guiding us, taking care of things behind the scenes, offering friendly advice and helpful reminders, and getting the deal done on time and without hiccups. It was a great experience and I recommend Pam Gonzales and OnQ highly!

Quick and easy refi, kept us in the loop every step of the way. Cody was great, he was always available to answer questions. Would highly recommend!

They are THE best. Extremely knowledgeable, fast, and thorough. Great communication through the entire loan process. None better.

Over the years, I have acquired several loans through On Q financial. On every occasion I have been impressed with their commitment to service and professionalism. The staff is knowledgeable and friendly. My mortgage consulting, Mike Anderson is thorough and responsive and he provides honest feedback when determining a course of action. On Q Financial has made a very combersome process much more pleasant. I would recommend this company to satisfy your mortgage needs!