Old Second National Bank S River St, Aurora

I'd leave ZERO stars if I could. With the recent buy out of West Suburban, Old Second hasn't done anything right with the conversion and GOOD LUCK getting anyone on the phone! I had to drive to a branch and was then told that branch couldn't help me but another branch could so I had to drive to a different branch. What kind of service is that? I went on vacation and had no problem with my transactions in Alaska but when I got home they blocked a transaction from Home Depot in my home town! The HD transaction was for approx 2% of what I had available in my account so it wasn't a balance issue. I still have no answer as to why it was blocked. I loved West Suburban Bank. I feel betrayed that they sold to a bank that has no clue how to service their customers. DO NOT open an account with this bank unless you enjoy pain.

I've been with Old Second for over 20 years and have never had a problem. They bought West Suburban Bank and suddenly my O2 debit card stopped working. I couldn't pay for anything and had no access to my money. That happened on a Saturday and I didn't finally reach anyone until the next Wednesday because nobody would answer the phone. I used to be able to call the bank and talk to someone at my branch right away. When I finally got through to someone after waiting on hold forever, the woman who answered was rude and said she couldn't hear me. She claimed she needed to transfer me to someone else but nobody ever answered. I tried contacting someone through the app with no success. I called the bank number back later and finally got a hold of someone who told me they were aware of an issue with the debit cards and were working on a solution. How on earth did they let that much time go by without sending a single notification out to their customers letting them know about the problem? I was furious! I read other reviews from people saying the exact same thing - down to the woman on the phone who claimed she couldn't hear them. Save yourself the headache and find another bank. I will be taking my money elsewhere.

We had a terrible experience with Old Second Bank. We were looking to refinance our mortgage and even tho everything was going fine, the application that was submitted had a few discrepancies we didn’t feel comfortable with. We spoke with our Mortgage Loan Originatior, George, and he said that those mistakes were going to fix after we signed (red flag for us). Unfortunately, it was not the time for us to refinance because we currently have a government loan and that meant adding $7500 into the new loan, which it was going makes us pay more in the long run (and who wants that?!) we had already paid the $300 application fee when we asked to stop the process and refund us. We also noticed that in the new loan they added the application fee, so we were going to pay twice! I knew it, I had a bad feeling about this and im glad we to call it off. Funny thing, George won’t give us back our $300, which for people like us that work hard for our money and we don’t have the satisfaction to just wast money for nothing is a big deal. I’m extremely sad that because we are young a female they tried to take advantage. Stay away from this bank! Zero stars if I could.

The Rosa Ramirez the universal attendant took time and care to help me with my banking issues, she was pleasant & respectful along with the assistant branch manager Belinda Salas. I will always look 👀 these two great young ladies to assist me! 🌺🥋

I am NOT impressed with this bank at all. All the documentation that was sent prior to the conversion of West Suburban laid out all of the things that were going to happen with deadlines etc. Received a letter yesterday, March 3rd, which was dated April 15th, telling me that my mortgage loan was being taken over by a 3rd party on May 1st, after we were told that NOTHING would change on our loans. Quote from Old Second New Customer Guide, page 6, " No, your personal loan, home equity line of credit, overdraft protection check credit, or MORTGAGE LOAN will have the same terms, rated, and maturity date. THERE WILL BE NO CHANGES UNTIL THE LOAN MATURES AND IS RENEWED OR YOU REQUEST THE LOAN BE MODIFIED." Now my automatic payment between my checking and mortgage account will not take place and we have to file new paperwork to do a new APP and that will take up to 45 days, so I had 2 days notice that I have to now pay by check until this is done. On top of this, my current mortgage had already been put in a revocable living trust, and now I am supposed to resubmit all of that documentation AND Pay a $75-100 fee for that service. After the conversion we were supposed to check our information and accounts and my loan account was missing. I messaged them on April 27th asking where it was, and have yet to have anyone contact me about it. I would give 0 stars if I could.

Old Second recently bought West Suburban Bank. West Suburban cared for me they watched out for me. I knew the people's names and they we're always there to help. Then Old Second National Bank came and like absorbed them in the Old Second Group. At first I was hesitant. I thought okay, I'll see what Old 2nd is about. I just went online and to check my accounts. I have an old savings account that got transferred in the switch from West Suburban Bank to Old Second National. That savings account only a couple of hundred dollars in it but that was okay for West Suburban. Well I guess that was below the minimum requirement for Old Second. Having $200 is less than the minimum savings account for Old Second. So, without text messaging emailing or calling, they have been daily docking me $5 without notifying me. They have been taking money out of my account as punishment for LOW BALANCE and not notifying me. In other words Old Second National Bank is stealing from me. Today is Cinco de Mayo 2022, I'm going to celebrate by closing my Old Second National Bank account because these people are stealing from me. Don't trust these rats. I was with West Suburban Bank for 22 years and Old Second National came in and ruined everything.

This is the worse customer service I have ever Experience I called 5 times and waited for 20 Minutes or More at a time and every time they say that they can not hear me and to call back and still can't. I'am been an West Suburban bank customer for over 30 years. and there Customer service was superb!!! The on line banking app is not working like the old West Suburban bank app. Cannot get my Transactions from over the weekend 4/23 4/25 on the bank app. I know this review will go on Deaf ears just like the phone calls to there Customer service center.Iam just trying to get some Answers about my account. They had Months to figure all this out and a still can't get it right. I just will be forced to take my business Sincerely Not a happy customer!!!!!

Not a happy camper. I am an old West Suburban customer who was switched over when the banks merged. Old Second Nationals systems are kludgy as heck, getting approvals for things such as allowing e-deposits for my accounts is taking way way too long, and customer support? Forgettaboutit. I would recommend that you not open an account with this bank if you care at all about online banking capability or customer support.

This bank has the worst customer service. I had an old short sale through west Suburban bank that just dropped off my credit, after they merged it showed up as New as of May 2022 and destroyed my credit that I worked very hard to rebuild after that. I am filing a dispute with the Credit reporting agency as I'm not getting anywhere with this bank. I've emailed and called and they wont' even pick up the phone. So I will be walking in and getting this addressed in person. This is ridiculous!

I am very disappointed with Old Second. I have been a loyal customer since 1992. I've got several accounts with them. I wanted to call them and was on hold forever before I gave up and hung up. Frankly, I dont know what it going on with their call centers but I've been with this bank going back to when you used to call the employees at the bank branches direct. I think Old Second is getting too big for their own good. Nobody should have wait on hold more than 5 min maximum before your call is answered, sheesh, at the very least give your clients the option to opt on for a callback. I was going to send the CEO a message via my LinkedIn profile but his account wont allow me to, LOL. On a positive note, they have great employees at the branches but none on open on Sunday which is a negative.