Old Point National Bank Independence Blvd, Virginia Beach

So I have recently opened up a new motorcycle loan with this Bank due to its low interest rate. I logged on to old point national Bank website to find I am unable to transfer from my Bank of America to my loan with old point like a normal bank. Naturally my first instinct is to go to one of their locations off South Independence and see if it is user error so I may conveniently start paying my loan. While waiting in the Drive-Thru line I watched and listened as a teller had a personal conversation with a patron about personal things.I sat there for what one would consider an absurd amount of time thinking that there must be a viable reason for waiting such a long time with only one person being "helped." Guess I'll never know, I left the bank after being disgusted and decided I would call them on my way home to see if they would help me with my issue. The customer service/teller I spoke with told me I would have to fill out paperwork to start an online transfer. She genuinely seem uninterested in her job, which now that I say it out loud is kind of sad.for all you reading this do you know that deep down gut feeling you get when you made a poor decision. That's the feeling I have on first interaction with these people at this Bank. On the bright side for the bank I will pay off my loan as quickly as possible so I never have to be subjected to such absolute ridiculous service that would force me to go all karen online and write a Google review. Seriously, if you get the chance to have a loan with another bank at a higher APR% but greater convenience and customer service.........take it! Sorry for going all Karen.

My husband and I have been banking with Old Point for 4 years. I can only speak for the Independence location, and I have only nice things to say. They're not only helpful, but personable; always asking about how we're doing and sharing their own stories. Sometimes I'll go into the location to do something I could have done on the app just so I can sit down and talk. I'll be banking here for a long time to come.

I've had some good experience so far with the Norfolk Granby Street location that bank manager is extremely nice the only thing is I opened an account at the end out August and I still don't have a debit card and it's so hard to set up an online banking like any other bank

I can't speak for this location, but the way they handle certain business aspects is unacceptable. Consider carefully and look at other options is what I'd advise.