Old National Bank W Jefferson Blvd, Fort Wayne

I called like I have before, I didn’t have any problems the first time I called. I called because I wanted to know how much I had in my account because my mobile account login isn’t working and I wanted to schedule to come in and get that fixed so I can get a working login after being told how much was on my card. The lady on the call wouldn’t tell me because she said she needed to know my social security number, I don’t have it memorized or have it on hand with me. So then I told her I need to go get it and she says I can not help you. I had no problems the first time calling in to ask until she refused to tell me. The first time I called I wasn’t even asked for my social security I was asked for a deposit number so that’s what I had with me. If what she did was for security purposes I don’t understand it because the first time I called in I had a good encounter I gave her the number she asked me for and a few security questions and I was told how much was in my account. I think what she did was rude, and if they were able to tell me with my deposit number why wouldn’t she let me use it again to find out.

The service that I receive at this branch has been personal and efficient. There have been times when the branch manager has assisted the tellers when they are busy. I have never experienced waiting for service. I have always been treated like a person not a customer.

Tim's very helpful, he's the only loan officer to explain the situation that made sense!

This is not Tower Bank. The level of service is shockingly low. God forbid someone actually pick up a phone when you try to call.

Haven't been able to check our account on line for the last 36 hours. Called and was put on hold to a line that no one answered. Twice

Do not go in unless you wanna spend over 20 min in line on a Thurs morning with one teller and one person talking to that one teller the whole freaking time. Wtd