Oklahoma Heritage Bank-Stratford W Smith St, Stratford

Mr. Brooks, Thank your for calling attention to how Oklahoma Heritage Bank (OHB) could have served you and your diesel-services business better when you asked us to assist you with your business banking needs some time ago. CEO David Keith and I both contacted you with our sincere apology immediately upon seeing your complaint. We determined that OHB's inadequate and incomplete response resulted from lending staff no longer employed at OHB, Your gracious understanding of the bank's lapse with our service to you was appreciated. The next afternoon I enjoyed the opportunity of meeting you at your business, and I was most impressed by your shop and your expertise with diesel repairs. We regret that OHB's faulty response required you to seek alternate banking resources, but we hope that when you might need other banking services for you, your family, or your business that you will let OHB have another opportunity to help. Sincerely, R. Darryl Fisher, MD, JD Chairman, Board of Directors Oklahoma Heritage Bank.