Ohio Valley Federal Credit Union James E. Sauls Sr. Dr, Batavia

This bank had me in the neg every month and I have never had this problem with any other bank in my life....... They take your money and don't bother to put it back this bank sucks for sure...

The worst customer service I have ever recieved. I have my auto loan through Ohio Valley, since the beginning my experience has been inadequate. The loan officer that handled my loan seems to have been poorly trained with little knowledge of what she is doing. For example, on my application paper she wrote the vin number wrong not once but three times, resulting in multiple unnecessary trips to the BMV. Then when she was supposed to be requesting my title from the BMV she requested a title to my previous vehicle, which then pushed back the process even longer. While explaining the documents on which to sign, she flew through them with little information. The process to get my vehicle legal took much longer than it should had thanks to her many amateur mistakes. Frankly she seemed like she had never done this before. When someone goes through something so big as to buying their first 20,000$ vehicle you want to have someone on your side that you can trust. Ohis Valley, Batavia is not the place for that. Also when I called to ask for help about an unknown charge on my account, I was treated very poorly and with no respect. In fact, I was told to "take my business elsewhere". Some professionals these people are. Then when I asked to talk to the manager she was just as rude. It used to be that the customer was always right, no matter how big or small the loan, the customer should be treated with respect at least. I am contemplating refinancing elsewhere where my membership is valued.

Great customer service. Never had any issues and always friendly. Loan officers go out of their way to help you out. They go the extra mile making sure your happy.

I've been with this credt union for over 15 years they beat any bank I have ever been at, they also caught a major problem where a atv sale was trying to obtain Xtra money from me when the credit union was writing the loan.

All great people wonderful service of course!! MYYYY MOST FAVORITE PEOPLE HERE ARE ....MARTY, BRANDY, & SHARON!! 💜💜💜 Happy Turkey Day guys!!

Went to open a few accounts and Brandy was excellent on helping me get those open and called me back like she said.

Worst banking experience EVER they are so rude everytime i go in. I would never recommand anyone to bank there.

I put a stop payment on a certain item and cause they changed the price to a different amount the bank let it go thru and it messed up my account and my mortgage payment as well and they don't want to fix their mistake so had to close my checking and only have savings well my Lawyer will have a field day with this I kept all my paper work and bank statement for this lol