Ohio Savings Bank, a division of New York Community Bank Center Ridge Rd, Rocky River

Great customer service - always friendly and helpful!

I’m not saying that my friend has a poor credit score but when he went to the bank for a loan, they wouldn’t lend him a pen to fill out the application:)

Great customer service and personal care. Treated very well.

Avoid this untrustworthy bank. I was a former Amtrust customer since around 2007. After Amtrust got merged into NYCB, they changed the terms of my savings account to add a minimum balance. Before I noticed, they had charged me over $300 in service charges -- almost the whole balance of my account! An awful customer service experience followed. Their representatives had no autonomy to do anything, and basically refused to help in any way. Instead, I was repeatedly told that all interaction had to be done through "secure messages" on their web site. These messages would go unanswered for weeks. And instead of an apology and a quick fix, they quibbled over the amount and ultimately only some of the fees. In short: they took my money and totally stonewalled me instead of trying to help at all. I'll never do business with them again and suggest you do the same!

Worthless customer service. Online banking even worse.

Amazing customer care on every visit. Ashley is awesome.