Ocean Honda US, Port Richey

The only reason this review got a single star is because leaving it blank isn't an option!! I can't speak for the entire store, but John (specifically) in the parts department could use some customer service seminars. Arrogant, only willing to help if part number can be found on computer screen. I was in need of a power steering oring. Was sold the wrong o-ring twice. (2 separate occasions) However, they both had exact same part number, and we're both ordered for different vehicles. So...long story short, pulled o ring off, sent needed oring with wife to have matched up. Wouldn't you know, that in that ENTIRE dealership, they don't have any orings that size?? Mind you, it took all of 1 1/2 minutes to go look for said oring. Now....I know orings are simple and inexpensive. "Not worth the trouble" to look for. I must add that there were no other customers in the parts area. Speed wasn't needed. That was just pure laziness and arrogance. Then told my wife to "try AutoZone or advance." Ok, Mr. John with the nepolian complex, we will shop elsewhere. As we will continue to steering clear of Ocean Honda all together, while speaking of our experience with everyone possible. Horrible service, and won't be returning.

Tammy Garrison is a terrific service rep. She takes the time to explain what needs to be done to the vehicle and the estimated cost. Dealership is kept very clean, considering the number of people coming and going thru the area during a typical day.

Went for an oil change as advertised the rate was 32.95 for full synthetic oil change,double checked calling them very true, reached the dealership the service person says that your car does not required full synthetic so we will do a synthetic blend.!!! I said i am using full synthetic for the last 3 year and had no issues. Now the service person is saying i am demanding for full synthetic which is not recommended so they have to charge $70..woow no car would qualify for full synthetic oil change at this dealership if they are giving you service discouts....Think twice before heading out to this store.

Brought my wife in to look at the Honda Accords. She enjoyed driving all the different types of Accords. She finally settled on the Accord Sport which is roomy and also sporty looking. Both Ismael and Alex did a great job of letting my wife drive the Accords and explaining the features of them. Thanks Alex and Ismael.

took my Honda CRV in for its first check up and oil change. Travis made the process so easy and answered my questions about the trouble I was having with my phone. I give them an excellent rating for service and professionalism.

I went to Ocean Honda to buy a car and walked out empty handed and let down. I was told that my trade in value on my 98 Accord EX ULEV with the 2.3L VTEC was only worth $300.00! Mind you it only has 140k. I have a credit score in the 700's and they were trying to stick me with a car that was well above the KBB Value(10k for a 6k car) with a monthly payment above $250.00 and with 146k on the odometer! Since then I have let a few months pass and I will be coming back this Monday 06/27/16 to give them another chance to make it right. The staff is very friendly, but I feel like they're under-educated about their cars(cars in general) and the customers that come in to buy. P.S. I'm twenty-eight with a credit score in the 700's. If you ask me, that's very rare in this town we call Port Richey;)

I want to thank Mike Jimenez in service for his time and very professional attitude. I will be asking for him by name! I also cannot say enough about the help I received from Tammy Garrison. She is such a professional with strong customer service!

I was all happy with Ocean Honda when I first got my car in March 2016. Now they are pissing me off!!! Spent 5 hours down in Pasco last Thursday waiting for them to fix the radio I told them about 2 days after buying it. I understand my car is used & not a Honda but I purchased it there. Scheduled for them to fix today, call to confirm, say yes. Drive down there only to be given a loaner until mine is done. Got a call a little while ago, that dealership manager did NOT schedule the audio people & I won't have my car until Monday or Tuesday!!! General Manager Scott Lied to us promised to have car done today Now I believed he just said that just to shut us up. Drove from spring hill to not even have us scheduled jen call and they were scheduling her as she was on the phone knowing they didnt have the new parts. Worse customer service I have ever experienced. All said and done we have a warrenty on car and still giving us a hard time. I wouldnt even give them a 1 star but i got no choice.

Dealer is fine but have to say the product, in my case a Civic, is not. All repairs are extremely expensive. Will never again buy a Honda.

Staff has been friendly and helpful. I've done business here for many years. The service department has been relatively quick with routine maintenance, and the waiting area is nice. They provide large comfortable chairs around a TV, and a small bar area with refreshments. Overall very satisfied with the service at this establishment.