NW Plus CU Hewitt Ave, Everett

This has been my credit union for 30 years. It has always been convenient and helpful until they closed my local branch in Lake Stevens. Now I have to drive another 15 min to bank. Disappointed.

Ive always used NW PLUS for my auto loans. Their new Kasasa loan sounded great! Financed my truck 14 months ago all to find out after looking up my credit that they do not report Kasasa loans to the credit bureaus! This should be disclosed when your offered this type of loan! I mean great loan if you dont make your payments on time but for those of us who do and want it to reflect on our credit reports its the crapiest loan to offer! Shame on you NW PLus CU for offering loans that dont report. Horrible in todays world. What if someone had a loan under my social security number? I wouldnt even know.

This credit union used to be great. But unfortunately it has turned into your run of the mill bank. I’ve noticed over the years that the better my credit has gotten, the less this credit union wants to help. They shut your cards down at a moments notice while on vacation ( even after you notify them you’re traveling). And let’s not forget the spending caps they put on your cards without your knowledge. They’re closed more than they’re open. And almost every other C.U. Will give you a better interest rate on a loan. Most the staff is pretty good people but there are better places to bank. I will be looking to transfer my accounts. NW plus C.U. Is a sinking ship and it’s time to disembark.

I have been with NWPlus for many years, today I attempted to deposit rolled coins mostly quarter and dime rolls, for years I was told anything under $100 no fee's, today they want 5% of it, when there's a change shortage going on? I called the lady said yes we have to pay to use the coin counter, isn't there business to count money, do they rent the coin counter, really? I guess it's time to find a bank or credit union who is not so petty, and give credit for the full amount deposited? The reviews don't add up either, the score should be much lower as the majority are one star reviews, which speaks volumes about their service! Worst ever...

The people who have helped me at the counter are very nice. I’ve even called some other times to get some fees waived and it worked out nice and perfectly. It is nice to have free accounts but I believe that you get what you pay for. There are some cons banking with them. There is rarely any compatibility to any of the modern day apps that I need to connect to my account. They are no longer open on the weekends. The other day I lost my debit card and my experience was completely horrible. I called their service to cancel my card because it’s closed on the weekends and was put on hold for over an hour and a half. That’s plenty of time for someone to use my funds. Not to mention I was late to work because of this phone call. After all that time I got my card cancelled. I went to this branch to order a new card and the woman who helped me was very nice but I went to the Marysville branch a week later only to realize that she never ordered my card. So I had to order it again. Waiting twice as long for it to arrive. I feel very misplaced losing my debit card and it’s been a real struggle. Definitely considering switching banks because the process of doing that was so inconvenient compared to any other bank.

I opened my NW Plus account when I got married. I had been with my previous bank for a long time but moved everything here on my wife's recommendation. I never had any real issues with my previous bank but opening an account with NW Plus changed the way I look at banking. They are always friendly and have all the things my big bank had. The tellers remember me every time I go in. Since opening my account I have opened up car loans, credit cards and a mortgage. The process has always been easy and I feel like they are really looking out for my best interests. If you're looking for a customer centric community bank (CU) you really should give them a try.

I've been a member of NWPCU for over 17 years. Everyone has always been so helpful and professional with all of my questions and concerns, when I unexpectedly needed to buy a new car this week their loan department was my first call.

I have had a credit card for years and never not paid. They just closed my account with no notice. I had been in many times to withdraw money. Never said anything. Now my credit score has to suffer due to the length of account and now being closed. When all payments were paid on time! I would stay away from this place. There is a reason they are 2 stars! So sad!! ESP during a pandemic!! My credit score is everything! I’m curious if they raised the rate before closing it as well! I will be looking into this.

I initially opened up an account at NW Plus Credit Union to get away from the big, corrupt banks that charge sneaky fees all the time. I like the friendly, local bank feel and they have a number of loan products that I'm interested in.

I personally like this bank. They financed an auto loan for me when no one else would. The interest is kind of high I made payment's on time for a year and asked to refinance my loan to lower my payment. However when I went through the process I was told I could qualify for a low interest rate of 6.99 percent. Then I was told they could only lower it by 2 percent. So it did lower my payment but only because they stretched the loan back out to the original 6 years. I have never had any customer service issue's. I was going to open a checking account with them but after the refinance of my loan I decided to open one else where. When I go to buy a new car later in the year I probably won't ask them to finance it. I do appreciate this bank. I do what I agreed to do . So I haven't had any problems.