Numerica Credit Union - Regal Branch S Regal St, Spokane

Love this branch... People are truly customer centric. Their loan officer (Sarah) is super helpfull and adjusted her schedule to assist us in getting the best possible loan for our new car.

DECEPTIVE PRACTICES – Numerica Credit Union issued a vehicle loan with a life insurance policy for my mother and step dad. My step dad passed, and the loan agent (Trevor) that initiated loan with us a year and half ago assisted with filing the death certificate. Trevor later called the house and let us know he just learned that the policy would only cover 25% of the loan value because he was over 70. My step dad was over 70 when Trevor sold him the policy and did not explain that to him, I was there. Trevor very plainly explained multiple times that if either of them died that the loan would be paid in full. At my request his branch manager (John - U-City Branch) called me. He made excuses and kept repeating that he stood behind his employee and knew that he would have fully reviewed the policy with us. I felt that I was not getting any help in resolving the issue so I asked John for the name of his Boss. He literally laughed at me and told me he stands behind his employee. I feel like Trevor was deceptive in selling them an insurance product that did not offer the protections he promised, he did not go over the terms of the policy or he would have known before this afternoon that the policy did not provide full coverage at his age. At a minimum these are deceptive practices.

I have gone to this Numerica twice this first time I went Ms. Mangold helped me and she didnt give me a receipt. I had to ask her twice to get the receipt the second time I went there a tall man with a beard helped me and he also didnt give me a receipt, I had to ask. I dont know why I have to ask for a receipt, are you trying to save paper? If Im dealing with money I need a receipt. If something were to happen that would be my proof.

The staff is always helpful, efficient and friendly!

We love how numerica is involved in the community!

Love the people and how awesome everyone is