Numerica Credit Union - Lyons Branch E Lyons Ave, Spokane

Needed a network atm for GCU and NFCU close by, it did the trick . Options of 2-3 drive thru atms that are modern. Photo is of back view of bank drive thru

i think Lyons bank has changed too much. can’t use drive in to make deposit or withdraw. what a bummer. poor seniors, difficult getting innand out of car because now we have to park and go in and wait in line. what kind of a thing is that. i’m happy once i get in and to somebody who can help me with my banking. Anyway that’s it, see u all in a few today.

Joey did a phenomenal job helping me and treated me with the respect and dignity that I deserve during my situation. Will be returning for further investments

LOBBY IS CLOSED and they give no mention of that until you are about to walk in and the run up to you. Not a comfortable feeling at a bank. Takes forever. They are pretty rude and tell you your receipt and ID card are coming back many minutes before you actually get it. Thought they took my card because of the lack in communication. All they wanted to do was send me to another location. It was a simple deposit and they shouldn’t be so rude when receiving money. LOBBY IS CLOSED.

This review is not just for this branch but Numerica in general. I have been with Numerica for almost 10 years. We even kept our account with them when we moved across the state, now I wish we would have just switched completely. Multiple times been on hold for almost an hour to speak to someone. When you press the call back button, no one calls back. I have done this with more than one number, so it's not me. Not ony that, I have also had a bad experience with speaking to a home loan officer where no one called me back and I had to call multiple times to get ahold of anyone. At this point we are probably going to switch banks.

My first time buying a home with was an absolute disaster with Numerica, specifically the loan officer, Miranda Moen. We were locked in a rate for 184 days and had FIVE extensions on the closing date. We were supposed to close in August of 2020 and February 2021 came (6 whole months later) and still no end in sight. Miranda would never email or call me back, I had to reach out to the general manager of the branch to get ahold of someone to see where we were at in the loan. So finally after 6 months of terrible communication and honestly just lack of knowledge and any work ethic whatsoever, we finally left them. We went to Hunter Zier who closed our house in 26 days even with having to order a new appraisal AND we got a significantly better rate. I urge you to please do your research before turning to them for a loan. I hope this will help someone from making the mistake I did.

If I can share just one piece of take-home advice with you I would say that you should NOT get a home loan through Numerica. Ive been with Numerica since I was 16 and thought they were great ever since, but if you expect communication and Integrity during a loan process I swear to you at the very minimum go to another branch. If you have the ability go with another credit union then DO! Good luck to you all who actually see this! Im saddened and upset at the level the Numerica staff and Boss have performed throughout my process and the sheer lack of responsibility they hold themselves accountable too. They simply do not know what they are doing and could care less about time requirements of your home process. The end goal is to keep the shareholders in the green.

Really enjoy doing all my banking with Numerica. Love working with several employees there including home loans Lyons branch, Miranda Taylor. They have a lot of patience and take the time to answer any questions. Thank you Numerica.

Been with you for over a year. Made all my payments on time and have paid off a loan even. In a rough time where I need car maintenance I tried to up my existing loan however you refused. Why am I banking and building history with Numerica if you wont assist me when needed? At this point I'm debating on paying off what I owe and going to a different Credit Union. I have a great payment history but the theme here seems to be the word no. Not satisfied with the decisions you've made. I used to recommend you to everyone I know but at this point you're just like any average bank. Won't be recommending Numerica to anyone anymore. What's the point of good payment history if it does nothing but get me denied?

My husband called this branch and was placed on hold for over an hour he finally hung up after this branch closed. I don't think this is very good service it would seem that the clients are not of any real concern to this establishment