NuMark Credit Union Terry Dr, Joliet

If I could go lower than a 1 star I would. Terrible service, takes weeks to get in touch with someone. You agree on a term for a specific rate and then when you go in to sign for it they change the term and APR. They hurt your credit and waster your time expecting you to walk in and accept the worse loan. Avoid this place, other reviews are right.

Went to branch a week ago to open account. Rep was wonderful, however attempting to reach the branch without driving there is not possible and the call center is comprised of individuals with minimal knowledge or customer skills. Now the online chat center told me just drive in your car if you want to speak to someone at the branch. DO NOT BANK HERE - I AM GOING TO HAVE TO GO ELSEWHERE AGAIN - WHAT A PAIN!!!!!!!

I loved Northstar Credit Union. They cared about their members, always resolved issues, low wait time, very accommodating. Since the acquisition by Numark it's been nothing but problems and nickle and diming. Can't get a straight answer except "no, we can't do that." I have a car loan and 4 accounts including business. I look forward to moving ALL my business elsewhere. Thanks for nothing Numark.

I have had this account for 30 years. This location has been very good to me. For some reason now it takes forever to get someone to answer the phone. I have been on the line for over 30 minutes now and the location doesn't close until 1pm. I just need my app reset so i can access my account. What is the hold up!? I can understand if its a weekday during rush hour but this is 11am on a weekend.

Customer service is very important to me and that's why I love NuMark in general. Everyone there is welcoming. Plus they care about you and receiving the help that you need. Really glad I came here over any other place!

Went in a couple weeks ago to inquire about opening accounts and spoke with a very nice woman. Went in today to open those accounts and was brought over to an area right in the middle/open area of the bank where other people coming in and out could hear my personal information, etc. If that wasn't bad enough, two separate instances of people walking in had the woman helping me be taken away to help them. What happened to first come, first served? Not the biggest deal, and I didn't make a fuss because I don't think it was the woman's fault. I think this establishment put her in this position. It's a crappy set up. Hopefully I don't have any further issues at this bank and I can change my rating for the better in the future.

I thought the staff was friendly enough, however, there appeared to be only one person working in the financial office. I considered the wait unreasonably long. I applied for an auto loan. I would not have bothered filling out the application had I known the rate was going to be so high. The flier stated rates from 1.99% on new and pre-owned vehicles. However, after I submitted my application after I was told that the best rate that they could get for me was 7.75%. I was told that, that was the best rate for a used car. I told her that "the flier didn't explicitly differentiate between the type of cars." She stated that the 1.99% interest rate only applied to a new car. I told her that "the flier is misleading, and that I already have a lower interest rate that 7.75%." To that end, I would have never applied for the low if I had known that they were starting at a different interest rate, thus, the result of this waste of time, is that I got an unnecessary hard hit to my credit rating.

Professional and kind service with everyone that I have interacted with. We have used them for two car loans and one home refinance as well as our normal checking and savings. We love their banking options and love that it is community owned. Save money and stress and pick a credit union - big banks are the worst.

The one teller inside was professional and helpful. But... i need to close an account and the one person that can do that has 4 people waiting to see her and does not schedule appointments.????????

NuMark Credit Union is horrible both my wife and I have banked there for about five years now and are definitely closing our accounts and switching to somewhere who cares about there customers there interest rates are high even with co signer and even after completing the Loan they are still hassle we applied for personal loan for holiday and they didn’t wanna work with us at all even after banking with them for five years and completing loans I highly recommended staying away from them and finding different credit union not to mention I transferred 500 to my wife’s account last year and they deposited into someone else account figured mistakes happen but one to many were done with them