Novus Home Mortgage Honeysuckle Rd, Dothan

Ragan, wow. thank you! I enjoyed your process so much. You and your family were the last closing of the year for me. I went home feeling so excited and happy for ya'll. The loan went smoothly and I hope you will let me know if you need anything in the future. Im always here for you and John. Call, text, or email. Anything you need. -Matt

Kim, After looking at your other reviews it appears you wish to give a lot of good hard working people and businesses zero's. I counted 92 emails to you and 20 phone calls between September and January. I believe I communicated with you ma'am. Hamilton, my staff, and I worked extremely hard for you as we do all our customers. We do not deserve the review you gave. It is mean-spirited and inaccurate. I assume that is why you review people the way you do, which is to deliberately negatively impact them and punish them even if it’s undeserved. Since you have decided to make such a public claim, I will also make my defense public. As you are very aware but chose to leave out of your review, although we started paperwork in August, I told you we could not do anything to move forward until the abandoned mobile home that you allowed goats and chickens to live in was removed from the land. VA, will not allow for two dwellings on one property and you also needed your new mobile home in that exact spot. It did not get donated or given away until the end of September. We started working in October. It was then that the attorney found an old gas/oil/fuel lease recorded during title search which you knew nothing about. We had to secure that lease for you because you couldn't find anything, which took a month. Also the appraisal came back showing that you did not have any proper driveway ingress/egress which took you weeks to correct. In addition your mobile home dealer fought with us two weeks about the foundation set up, to which I ended up being correct. In December I asked you to be kinder to my staff in the way that you spoke to them but that didn't get any better. It was in January that I refused to continue to allow my staff to be abused and I chose to end your loan. I'm sorry that it worked out as it did but it was not 7 months and the issues had nothing to do with my staff or I. Mobile home 'on the lot' financing which took you only 2 weeks is not a traditional mortgage and is not the same thing at all. Congratulations on your home. I wish you the very best. -Matt

Rebekah thank you so much. What a pleasure it was to serve you and your family. Let me tell you you made that process easy. You could teach classes on how to be a great buyer/customer. Thank you for the kind review and I hope you’re still loving the home. -Matt

Stacie, you were and have always been a pleasure to work with. I'm so excited to have helped you and your family. I wish you the very best and am here for you always. What a wonderful moment your purchase was for you. I'm glad Hamilton and I could make it happen. - Matt

Amy, thank you! I remember it well and you and your process was a gem! I hope you are enjoying your new home still and please remember me in the future with any mortgage need or question you have. Anything ya'll need, day or night, all my customers are still in my phone so call, text, or email. You know me, Im always up! lol -Matt