Northwest Community Credit Union S Hwy, Bend

I have been a member for 34 years and I cannot pull all of my funds and get my loans transferred away from these crooks fast enough. Apparently they are above the law and can charge fees for services they never fulfill. I wonder how much money they have embezzled from me over the last 3 decades.

I've had a vehicle loan here for a few years now. I will admit that I don't go inside very often but I've yet to have bad service when I am in there yet. I did one time have an overdraft that was kind of weird. I had a deposit the same day and was charged a fee. Called and talked to them about it and it was removed, they also thought it was strange. That's really the only problem I've ever had with them

Okay, but never talk to the same person twice, different answers from different people, poor response time, long wait on phone calls. Simple changes or requests require too much time and paperwork then delayed payments. Not sure I trust this bank with auto withdrawal loan payments.

Northwest Community Credit Union as business has proven to me that they do not care about the customers anymore. When I first opened a account with them they were great back in 2013 now it seems I am always getting overdraft fees which I thought your were supposed to be

My family has been with this community credit union since they were wood products credit Union. In the last 3 years I've seen changes that are making me consider my business with them.

If I could rate with a negative I would. This "bank/credit union" is the worst! Their customer service is nonexistent, staff is rude. Online banking, credit card services are even worse!

Horrible service, try to deposit on line, error receive, deposits not reflected, then overactive fees , call to correct bo counter service , was turned into police for theft of service, because on line deposits not accounted for called supervisor in Springfield he was rude And refused to help, over and over same local branch closed have to make100 mile trip to bend, tellers nice ! Worst. And trying to get out but VA deposits hard to change avoid this rip off incompetent bank !

Had an issue accessing my account online and they helped me at this location, they provided quick service.

Takes forever to do anything money related, I've gotten double charged with no return 8 times in the last few years. Will cancel my account soon and move to one that is actually good at being a bank

Been a Member of NWCU for a year and a half. In that time, my experience has been the staff is poorly trained and customer service is sub-par at best. I have recently had a problem, that is a long story, but they have tried to cheat me out of $3K in interest fees on Credit Card Account I did not know existed because when they set up my online banking account they did it incorrectly. They are unwilling to acknowledge there may have been a mistake or even properly investigate. It has been 2 weeks dealing with the issue, and still have not gained any traction. I bank with 3 other credit unions and have never had the negative experiences I have with NWCU. I don't trust my money with them and don't recommend you do either.