Northwest Community Credit Union Main St, Springfield

Been with them for over 40 years. Tried different Banks, but always came back. Never "mystery fees" or lost money like some Banks did. Will stay with NWCU for life.

I would give it a higher rating if they opened up earlier. Also, if they didn't punish people who need second chance banks. Also their overdrafts.

Seriously the worst "credit union" no help with fraud claims, overdraft fees for no reason, literally had an overdraft with no previous charge to my account. Don't walk run away from this bank.

I’ve had an account with NWCU since I was just a kid. I’ve been with them for over 30 years now and have always had such great service. The employees are friendly, fast, and knowledgeable. I really enjoy the more community feel and interaction too. Much superior to a large bank that treats customers like a number. Very happy with my banking here.

Tyler and Traycie were phenomenal at taking care of me. I opened a personal account recently and the process was smooth and easy. The friendliness and warmth from these two really made my day. Five stars for going above and beyond!

Cy Senestraro has been exceptional in helping me with a refi. Super helpful and courteous, funny, knowledgeable. I’ll be sending friends his way for help.

I've been banking here for 10 years and I like it, but their ATMs are so far behind the curve I almost wanna switch to Selco. The dont work half the time for deposits or withdrawals

Very disappointed with nwccu as a whole and would recommend other local institutions over them to all my friends and family. There credit card will work 80% of the time and you will consistently have purchases blocked or your card flagged with a fraud transaction. They don’t take into account your spending habits and will say it’s for your benefit. Then you try to call in to rectify and they pass you to three different departments, make you call back multiple times, and still don’t resolve the issue. When you are told the problem is solved you will find out it wasn’t and just use another local card that works fine. There is also no way for them to reimburse you for missing the item you where trying to buy initially so you will pay more for a similar item. But don’t worry, you should have called in to inform them you are trying to buy a couch so it’s your fault at the end of the day. Putting the card in a drawer for emergency situations and using my other card with same rewards. My benefit was spending more money and wasting my time calling in because they can’t figure out how credit cards work. Thanks

anywhere else would be a better option they are trying there best but that doesn’t cut it when it’s about banking there atms are way out of date just go to wells fargo

Great people and always seem to go the extra mine. One instance, when dropping off deposits the wind blew a check from the drop box un-notices when i called tbe manager searched the parking lot and found it for me. This was a huge help and above and beyond what they had to do. At every turn they have been there to help