Northwest Bank East Ave, Lockport

Very rude staff if your calling with a problem they caused the lady who picks up the phone gives you a nasty attitude and hangs up in your face, they refuse to answer questions about your own money they are an absolutely terrible bank that needs to either be re staffed of shut down entirely they are extremely rude and unprofessional. I'd give them a negative 5 if I could they are seriously the worst bank I've ever experienced.

Horrible bank. Their fees are outrageous, and the manager of the Lockport branch is one of the rudest people I have ever dealt with my entire life. You couldn’t pay me to bank with them again.

Spoke to a Brenda, very rude and gave me attitude from the moment she picked up and asked for my name. Basically, if you call past banking hours there is no one there with any actual authority to do anything. All they can do besides helping you with account settings is email your branch. Definitely switching banks, it seems once a year I have an issue and Northwest Customer Service is unable to help in any fashion and I end up having to go in the branch anyway. Wish they never took over my First Niagara Location. Wish my location was one Key took over so I never have to deal with Northwest again. Lost my service and I will be certain never to recommend them to anyone.

I will never bank here. They were not prepared for their merger with First Niagara. Now due to their negligence, my paycheck will not clear for 14 days. I don't even have an account here, but my company uses them. They put a hold on the check to ensure the funds are available. Idiots.

Tried phoning this branch and after 3 phone calls and about 50 rings someone finally picked and when I commented that I figured I had the wrong number I was told that everyone was busy with customers and she'd only answered to take my name and number. Iknow this is a smaller bank, but it's 2019 for crying out loud - they've had this thing called voice mail and auto attendant for over 3 decades now ... c'mon Northwest, do better!

I truly dislike this branch. No greeting upon drive thru. No appreciation for my business. Fake smiles if any smile at all. I never feel welcomed by anyone. I rather drive out my way to bank at another branch rather than go here ever again.

I've had nothing but great experiences when using this bank. transitioned from First Niagara no problem. very helpful people. recommend using them.

The staff are friendly and have good sense of humor. I gave a 4 star because when i got my debit card my name was all messed up. it had my last name middle name and suffix

Nothing but great things to say about the staff! Greg, the branch manager is always there for me when needed. These people are the reason I continue to bank here.

THIS BANK SUCKS. NO LATE HOURS, NO WEEKENDS, WHAT ABOUT THE PEOPLE THAT WORK MONDAY THRU FRIDAY!!!! GIVING ONE STAR BECAUSE YOU CAN'T CHOOSE ANY LESS