Northpointe Bank Deposit Dr, Grand Rapids

Trying to open account in name of a trust...asked for assistance...was mis-informed on the method of opening such account- "At the end of the application there will be a form to download to complete to place the account in the name of the trust, and along with the form we require the first and last page of your trust documents"--no such form appeared! Now, it appears the account will be opened incorrectly! Immediately, Tried to contact Katie Spaulding (personal banker?) -who sent the email with the mis-information in it--by phone at the number she listed -- got message. Have emailed her back and tried to contact customer services as well no luck. Not good!!!

Waited on hold for 18 minutes to be treated like an idiot when I could not correctly articulate my issue and questions. Rude- this was my first experience with someone that was condescending. I only have a home loan through this company so sometimes the website is difficult to navigate.

Jason Aday at Northpointe made my refi so easy! His advice was very helpful to get the best rates. Everything went smoothly from initial contact to closing.

Incredibly helpful during every step of the loan process, and always willing to take the time to give as much advice as needed, even going out of their way to check things I might not have known about to help me further.

I worked with Kyle in the Sarasota branch and could not have had a better refinance experience. They explained everything very clearly and made the whole process a breeze.

Horrible. Biggest mistake we made for in our lives trusting this bank with our finances and livelihood. It has been nightmare after nightmare week after week dealing with this bank for our mortgage and checking

Opened a savings account due to the good interest rate. Be aware that, if opening online, you need a photo of driver's license to do this. Have the photo ready to upload before you start the application, or it will time out and have to start over. Can use a credit card or electronic check deposit to fund the account. Takes a few days to get it completed to add more funds or use their mobile app.

Northpointe customer service has been terrific. I had a couple small issues setting up a new account but Customer Service took a very customer focused and proactive approach making the process a delight.

I made a huge mistake and accidentally wired this bank money that was suppose to go to another bank. I would like to thank Jessica Q. for going above and beyond to arrange a wire back to my bank free of charge. She was a pleasure to work with and she went above and beyond to help me in a very stressful situation. Thanks again Jessica!

Useless bank. Poor customer service. Their phone banking only available during normal banking hours. Their promotions are kind of cheating. They advertise for 5% interest in their checking account. To fulfill T&C I took a lots of pain to do direct deposit, debit card transaction ACH...finally they changed their terms in 2 months. Very dishonest bank. I will never go with any of the future promotions with them