North Side Federal N Clark St, Chicago

Still No. 1. Humans answer phones directly, immediately, there’s no buffer of automated recordings that put you through an endless gauntlet of questions and departments, then to be put on hold. Everyone knows everything there, virtually no staff turnover, accounts and online account management are simple and streamlined. Only wish they would offer paperless email option for monthly statements instead of mandatory paper... maybe someday.

Been here for a few years. These are real people, who know you by your name. This is the type bank you stick with for the long haul. Everything else is secondary.

Really friendly folks. Almost no wait time on the phone, no phone automation, and they actually listen to you when you tell them what you need.

Suddenly I feel like a person again. The folks at this bank are real people. What could be better?

I love this bank. Local feel, old time interior. Great personal service.

Excellent, personal service. I feel like a human, not just an account number.