North Jersey Federal Credit Union Union Blvd, Totowa

NJ credit union is got worst. I call to complain about not receiving my statement. The reps Cassandra is the worst. I will be closing out my accounts there. This not the first time I had probably with this bank. Last year I did stop payment on a check. Which they never stop payment. Took 2000 out of my account. Yes no bank is good. But I sure my other credit account do not make this many errors

This is a friendly reminder to be aware of the RUDE receptionist at the Totowa Branch! She's the older looking woman with the BLACK hair. She likes to make presumptions about people. Today, I asked her one question about the new debit cards being mailed to everyone. The flyer indicated that we should be getting one by the end of June. I told her that I didn't receive mine and she said without looking at my accounts on the computer that "I wouldn't receive one because it's for Savings." She made the assumption that I didn't have a SAVINGS ACCOUNT. She said if I have a chip on my debit card than I'm okay. I said okay and walked away. After getting in my car, I said to myself, I have a savings account. Why did she ASSUME that I didn't have a savings account? Is it because of my RACE or my outfit??!! COME ON!! Really. I just can't believe Customer Service nowadays. It's just horrible! Let's stop being prejudiced. Does it really hurt to be polite and professional!! I do believe when I became a member of the Credit Union, I had to open a checking and savings account. So, why was this woman rude to me?

So here was my most recent experience at NJFCU. I stopped by the drive thru at the Elmwood Park branch so I could make a simple check deposit because it was raining & I had my 1 year old in the back napping. I could barely read the sign in barley large print indicating the drive thru was closed. I pressed the button to call a teller over just to ask when they would be back up & running since getting a rep on the phone is another nightmare in itself. If you want to waste your time & get aggravated definitely give them a call. Anyway, Latia I believe her name was incredibly nasty & rude by telling me she doesn’t know when the drive thru will be open because they’re short staffed & she’s the only teller. Quiet frankly, I could care less what the situation is, what matters to me is being able to get my banking business done quickly & efficiently without dealing with awful customer service. I’m a reasonable person & patient. I understand it could be incredibly difficult planning for training for a system conversion & making sure you have enough staff to serve the membership, however it all comes down to poor planning & lack of organization. I truly hope the CEO & upper management is also finding time to squeeze in customer service training because it’s desperately needed. I can’t wait to close my accounts & never have to deal with this financial institution. If I could give 0 stars I would. The customer service & everything that has to do with the “Credit Union experience” is horrendous. Since the former CEO has retired it has gone downhill in the worst possible way. STAY FAR AWAY FROM HERE.

If you have literally any other banking options you should take them. I would consider an uncouth gentleman living under a bridge to manage my finances than dealing with this bank. My mother has tried for 3 weeks to get this credit Union to give her a check to roll over her iras to Charles scwab. Desiree wasn’t helpful at all and gives the most vague responses (call this number tell them your story), I’ll have an ira expert follow up… she then calls back in a week saying maybe the branch manager will reach out because my mother wants to close all of her cds as well. You had 1 job write a check in custody of <former customer> with the account number in the memo. A complete nightmare for a process that at any other competent bank would take 5-30 minutes it’s taken 3+ weeks and 8 phone calls and a few emails. Here’s another one for you. I made the mistake of using this bank to finance a vehicle (I was young and didn’t know better and assumed my local credit union wouldn’t be a terrible choice). Paid off my new car in 3 years as per my 36 month loan, and it I had to follow up multiple times to get the title that took multiple weeks. Any other big branch bank especially the online ones it’s way easier to do all of this stuff online. The amount of times I had to wait in line for something penfed Charles scwab or chase can do in 30 seconds online I can’t even count. Seriously avoid this place like the plague, it’s a shame the teachers Union pushes this place because it sets so many people up for awful customer service. One more thing for their retirement products you are literally paying 5-10x the fees from alternative products from vanguard and scwab And often getting worse investment performance. I can’t think of any reason to use this credit Union. And their maintenance fees are relentless literally 3 times the cost of any of their national competitors.

This was originally a 1 star review. While they seriously dropped the ball as I described, in subsequent transactions they have totally made up for it/ For 30 years NJFCU was a stellar bank. But in recent years their customer service has fallen off a cliff. Case in point was a recent auto loan application that has taken over 2 very frustrating weeks. After many phone calls I find out that the person I have been dealing with (and who I've supplied with quite a bit of confidential information) no longer works for the company and they won't confirm if I have given that information to a non employee. Be prepared to leave multiple messages that take days to respond to.

I have been with NJFCU for over 20 years and while I have had some inconveniences, I'm pretty happy with the services. No bank is perfect but some of my experiences here has come pretty close even after a missed call or two. I've experienced the customer service with 3 locations and the service has been polite and respectful, I can appreciate the improvements in customer service over the years and I look forward to the coming upgrades.

Stay away from this bank. Applied for a credit card, no answer, no letter. no nothing. Closed my account. Tried to re-open an account online again, nothing again. Emailed them several times, no response. Tried calling them a few times, no one answers the phones.

My experience at NJFCU Totowa was awesome because God bless us with one of the most understanding, Caring , Kind, Friendly, Genuine human being you will ever meet her name is Rita NJFCU. With a woman like her your branch as been richly bless. Miss Rita you have been greatly appreciated🌹🌷🍀

I've been a member for about 20years. The staff is friendly and helpful, the member benefits are very good and there are none of the insane fees that other institutions charge. Yes, the lines are long sometimes. For me, that is a small price to pay.

Warning! Do not bank here! I have never seen a more incompetent banking system. In stead of guiding their customers in good faith through what would normally be easily fixable filing mistakes they accuse customers of ‘falsifying documents.’ Very scary, and completely unnecessary. Stay away if you don’t want to be accused of doing something with your own bank account.