North American Savings Bank W Access, Grandview

WORST MORTGAGE LENDER EVER. Veterans run for the hills. I have unfortunately been a NASB customer on a VA Loan for over 3 years. They have continuously caused problems and refuse to own up to their own mistakes. They constantly raised my escrow amount each year beyond the cost of property tax and insurance is. Each year I have had to show them proof that they are charging me too much. Most recently, they paid the wrong insurance policy! They paid the insurance policy for a property they do not have the loan on. That property is through another lender. This caused my monthly mortgage payment to increase ~400$. They asked that I "pay the increased price" until they could figure the issue out. It took 3 months. I just refinanced through another lender. Save yourself the headache and go elsewhere from the start.

NASB mortgage is great the branches not so much. For example, sign says they opened 40 minutes ago and now after going to their website I discover I'll be sitting here twenty minutes.

Originally went with this business for my home loan, after just a month they sold my mortgage to Caliner Home Loans. I was not told of this at all. Emailed my loan agent told me what was going on and who to pay. I went to pay but now my payment was late and I had to pay a fee. This is a bad business plan. 1 star.

I've banked with NASB for many years. While they're still a small bank, they have all the technology the big boys offer -- but they do it with a personal touch and a smile. They always have great rates on CDs and savings products -- watch for their specials. There's always a friendly greeting when I come in the door. I used them to do my mortgage a few years back and it was smooth and painless. Highly recommended! Edit to add: I recently called customer service on a Saturday to notify them I would be out of the country. Alex took the call; he was courteous and prompt. I was off the phone with him within a minute. Meanwhile, my wife was on the phone with a machine at UMB and it took her more than 10 minutes to accomplish the same thing!

Excellent bank; Excellent service, great customer service. I helped a Bank of America customer switch to NASB because she was stressed at how she was being treated. She was amazed at the NASB experience compared to what she had been experiencing. I told her it would be great, and that has been confirmed consistently for the now 4 years that she has been a NASB customer. I have been a customer much longer, and I would not consider dropping NASB. I had one experience where the drive through was slow. It was a new employee learning her job. Spoke to a bank employee about it, and the situation was immediately resolved. Never since have I experienced that problem. I highly recommend NASB. They also have special programs to help local communities.

The worst bank I ever banked with. They constantly would send new debit cards every few months that always ended up lost in the mail and then deactivate your current card without telling you. Much better off with a credit union

Do NOT bank here!!!! They steal money from deceased account holders. They refuse to give you information about your own accounts to protect their illegal practices. I can’t say enough negative things about this bank. They are absolutely terrible.

I have used this bank for almost 20 years and their service continues to deteriorate. Using their online Bill Pay is unreliable. Tried setting it up in bill pay so I could transfer money to another bank but NASB's bill pay service will only send a check to the other bank so it takes 7 to 10 business days from the time I submit the transaction for my money to get to the other bank even though the service deducts the money from my account immediately. I can send a check by snail-mail myself and it takes 3 days for the check to reach it's destination. Having the bank run the transfer costs $10 for sending the money, then the receiving bank charges $15 to accept the money. It's hard to believe that in this technology rich world we live in a bank cannot have it so a customer can transfer money from one bank to another. The customer service people used to go out of their way to try and help out a customer but those days are long gone. Now you get an apology for the trouble you are having but no resolution at all.

Horrible customer service I have been banking here for years they are extremely rude ,the tellers half the time do not know what they are doing the staff has horrible attitudes and gives off the impression as a customer you are inturupting there day.On multiple occasions have gone in there they take forever to get anything done and they still don’t do what you need done correctly.They have taken money from accounts and deposited into others so you have to watch your accounts like a hawk .i have deposited money and they will put it in wrong accounts .when you go in you will see multiple people standing around and only one person helping .I DO NOT RECOMMEND THIS BANK TO ANYONE!!!!!!!!!THEY COULD CARELESS ABOUT THEIR LONG TERM CUSTOMERS THIS IS EXACTLY WHY PEOPLE ARE GOING ELSEWHERE!!!!!!!!

Great bank. Been banking here since I moved to Grandview in the 1980's.