Norm Reeves Honda North Richland Hills Ne Loop, North Richland Hills

The service manager Sony Mala is always there helping out and making sure everything goes smoothly and every tech is very helpful and very friendly they have A+ customer service all around. I have been bringing my honda to get serviced for a few years now and I am always happy with the service here I will know I can always count on huggins service team with my vehicle and will recommend them to any and all honda owners. .

Michael Harvey is a really good representative for Huggins... he's not pushy, and pretty straight forward with good recommendations. I believe he has the customer's best interest in mind...and I appreciate that.

The best Honda dealership in the DFW. Really enjoyed the customer lounge area and Cafe. Recently brought my car in and worked with Lauren Barrett. She’s a really great service advisor and is always making sure the customer is 100% satisfied. I can’t say I’ve had similar experiences at other Honda dealerships. This will be my one and only home to my car. I recommend Huggins to friends and family!

Huggins Honda had been good to me. I have bought 2 cars from there. Service department is also A plus. Lance C. Has been awesome with my repairs.

I believe it was "Candy" in leasing that had a very despot attitude, didn't explain the leasing process clearly until we got to the finance manager who was extremely helpful in the process. They created pressure to purchase the car, which is understandable considering current economic climate, BUT did not end up with the car that day due to it not being "ready". We will have to return to switch it out. I've had a better experience at Vandergriff which clearly has lower reviews.

I really appreciate how friendly all the staff members were. The staff at the service lanes are well mannered and so courteous, offering to help me transfer car seats between the loaner and my vehicle. Chase Grossman was very accommodating and provided excellent communication. Top notch!

I dragged my car to Service with a smoking dead alternator and a battery that gave out while I was getting the job written up. They had the required part, I mean they had ONE alternator for a 2006 Element, they sent me home in an Uber, and they got the alternator and the battery installed by the end of the day so I got my car back!

I would never do any dealings with this dealership as long as Stephen Bennett is employed by them. If negative stars were available Stephen would be far into the negative. His hand written card labels him as a floor manager. This just goes to show his professionalism or lack there of. According to him they sale 15 to 20 cars a day so he doesn't have to justify trade in values or sales values based on anything the consumer has (KBB, other dealers offers, truecar, etc) He was condescending, rude and not able to justify any of his values with anything other than his word. Every response he had to our questions was a smart alike response. This was after being at the dealership for over an hour and a half negotiating before he came out of the back. Our sales consultant Joaquin (5 Stars) was as polite and professional as they come. I will be taking my business back to Park Place Lexus of Grapevine again. We were treated with respect, value and dignity there by everyone. Don't waste your time with Huggins Honda as longs as Stephen Bennett is employed in any capacity there. We purchased a car from Huggins many years ago yet they are not the same in the way they deal with customers as they were then. Go to Lexus, all cars are expensive now a days. You will get a better deal there while being treated with respect and not be belittled by a failed career low level manager Stephen Bennett. By looking at his laughing stock card you will see the quality and tier of the people who they have promoted.

I have never had a bad experience at Huggins. I see the same Service Advisor (the awesome Todd Woomer). He takes the time to listen to me, make sure I am taken care of and the job is done correctly. He always communicates and keeps me well informed along with updates on progress. The facility is clean and staff is friendly. Even when we move further north I will still make the drive to have my vehicles serviced at Huggins and with Todd there to greet me and take care of everything.

This is my first time buying a car so I did my research before stepping into a dealer but Huggins Honda made me feel welcomed and I am glad to be part of the “family” now.