Nicolet National Bank N Division St, Colby

Even tho Nicolet is a large chain bank corp, this small Colby local bank operates on a local, friendly level. I have been with them for years, even after moving across the state, I have been using their mobile banking app and it works pretty well.

When i wanted to open a savings, Nicolet bank was the only bank that didn't turn me down because of my credit score like all the other banks in the area! They've always greeted me with a smile, and have been very courteous.

Absolutely horrible customer service. Always have new people that never know what they are doing! I have worked in the customer service industry all of my life and I have never witness such horrible representatives! I am never given a clear answer to my questions. When calling the customer service line I am given one answer, then I call another line and I am given a completely different answer. I have been hung up on, talked over, and treated terribly. I will never recommend this bank to anyone, ever!