Nicolet National Bank S Huron Rd, Green Bay

Keith, On October 8, we received the email that you sent to the founding Chairman of Nicolet Bank. We read, in great detail, what you labeled a “not good experience”. Our Chairman’s response was as such, “Keith, as painful as it is to read, I am grateful that you took the time to explain your experience in such detail. I will be looking into what happened internally. Thankfully, your experience is not typical. It is so important that I hear the negative feedback. You are very clear that you do not want to revisit the idea of a relationship. If you were open to that, I would want to talk further with you. If you do want to talk further, my cell phone is…” The cell phone number that he gave you was his personal cell phone. True to his word, our Chairman investigated. We did drop the ball and for that we apologize. We also had a Senior Vice President reach out to you and apologize via a phone call shortly after your email on October 8. We have used this situation to remind our people of the importance of living our Core Values each day. In your specific case, we failed to do so. Again, this is not typical and we can assure you that more good came of this complaint than bad. It was an excellent opportunity to show exactly what can happen if we fail to live up to our promises. We also received the Google review detailing your experience and now we have received your BBB review. Our motto for our bank is Real People. Real Conversations. We have lived up to our promise of trying to have a conversation with you and to apologize from two senior executives at our bank. If you do want to talk about this further, please reach out to us. If not, we sincerely apologize and wish you well with your new business.