Newton Ford South US, Shelbyville

I recently moved to the Shelbyville area and previously used Bates Ford in Lebanon for all of my service needs since I bought my Fusion in 2012 and they were always on top of my needs - didn’t think service could get any better but Eli and his coworkers in Shelbyville exceeded them. Great service and courtesy at Newton Ford!!

This dealership and its staff stood out to me from the very beginning of my search for a new truck. Chad Geller not only reached out to me almost immediately, but he also recorded a video, by name, of the truck that I was interested in. This was not a generic marketing video that anyone could view and showed that they go the extra mile for customer satisfaction. The sales manager Kris was also very engaged in the process of buying the vehicle. From my experiences in the past, I have rarely seen the sales manager, much less spoken to him. This is a great staff and I would recommend anyone from Murfreesboro to make the trip to Shelbyville and visit the Newton group when buying your next vehicle!

Aaron was really great. He took the time to work with us and make sure we got the best deal. He is a very personable young man and I would recommend his service to anyone looking for a vehicle.

Charles Bobo one of the greatest salesman at Newton Ford! Takes his time to find the right vehicle for you. Gets the right price and makes you feel as your part of the family. New to Ford of Shelbyville, TN is the cleanliness and most professional place to go when looking for purchasing a new vehicle

Service was great, called to schedule and oil change and was booked for 2 hours later. They got it in and also took care of an open recall on my truck pretty fast. Great friendly customer service!!

Anthony, the gm, was very helpful and sincere when a problem arose from a vecent shop visit. He made sure everything was taken care of and stayed in touch the whole time. I appreciate the kindness I have received from Newton Ford.

The finance department really helped me get into a vehicle. Their customer service is awesome, they called me to see how I was enjoying my car several times. When I buy again I hope to buy thru them.

I am very happy with my 2013 Chevrolet Cruze. All 3 of the team that walked me through my purchase- Eric Cornett, Aaron Tankersley,and Kris Somaru- took time to explain the details of my car and my purchase. No feeling of being rushed or being rushed into buying. It was a great experience and i highly recommend this dealership to anyone needing a car. Thanks so much to all :)

Dropped my F250 of at newton Ford Shelbyville for a warranty oil leak repair got an f150 loaner. Three days later got the call that it was ready. fast forward three days, drove over a man hole cover and the wobble though the steering put me onto the wrong side of the road, lucky for me and others there was nothing coming. Inspected under the truck the next morning and discovered the steering damper missing, newton ford didn't think I needed it? Believe me you do. Have called newton ford twice first at 7am was told mike the service manager would call me back Thirty minutes later called again told debbie that I had not herd from mike she transferred me to his phone and it rang out to voice mail, left message been 20 mins, now 8:15 still nothing, more to come! Third call was to dealership manager, let him know what was going on, he assured me that he would walk to service and make sure someone called me. Five mins later I was called by Heath he did not know what was going on, but promised to get to the bottom of this issue. Called me back a short time later said they could not find the missing part but would order it, I was asked when I wanted to bring the truck back in, I said TODAY! They called me back about 2 hours later saying they had the new part, so I took the truck in 15 mins later they said it was ready. At this point I got my one and only apology, and was never offered any form of compensation nor did I ask for any, as there is NO WAY any of my vehicles will ever be back on their lot.

The wait was non existet they took my vehicle in immediately.. Completed the work quickly . I was very happy with the service and the helpful tech behind the counter. I will always recommend Ford service at Newton ford.