NewRez LLC N Lake Ave, Pasadena

Absolutely the worst mortgage company I've ever used. STAY AWAY AT ALL COSTS. Had my house reappraised to get rid of PMI and the new appraisal came back with plenty of equity. Newrez denied PMI cancelation, stating that I didn't have at least 20 percent equity... 5 phone calls later, still not fixed. Incompetence at its prime.

Try all the cost to avoid this company. They will keep sending you a lot of junk mails and even mails. Too much hassle to deal with them. Yes their price is good so a lot of agents will sell the mortgage to them. I bet you will regret if you already have a loan with them. They averagely send you one email per day even you opt out from everything. Sometimes they will even send you some warning mail saying your house insurance is not qualified and will be charged. When you call them to ask and you will figure out it is only a trick that they want to talk to you and promote something. I never been harassed as much as this company. If possible, I wish I never use their service. Even I need to pay 10k more with others. Try all the cost to avoid them. Ask your agent if they will sell your mortgage to them when you do re-fi

One star is too generous for this company. I’ve been in refinance process with them for past 9 months. They’ve asked me for the same documents more than 3 times, it’s either that no one looks at documents sent or they lose them. I’ve been tossed around to over 12 people from managers to supervisors. No one takes responsibility and 9 out of 10, they don’t answer the phone and don’t call back. Some of the papers they requested cost me CPA expenses to generate, so now we are going on month #10, no signs of closing, plus out of pocket expenses that never been incurred with any lender before. Recommendation: This company cannot deliver, has 0 service and no sense of timing or professionalism. Don’t get involved with them.

FRAUD! I helped my sister with her refi and NewRez was the new mortgage lender. Well, she has been trying to pay her payment for the last few months but every phone number she tried to call on the website was some debt collector (like it's already planned). When she did get a hold of someone, her account number was no where to be found and wasn't in the system. She was finally able to make her first payment 3 months after she closed her refi, come to find out, NewRez reported her delinquent and now her credit score went down to 500 from 800. NewRez, FIX THIS NOW!! I'm in the LA real estate industry and I will post on social media if this is not handled ASAP.

Horrible service, simply horrible. In the seven months they have held my loan they have forgotten to pay property tax and then did not pay insurance premium. I called each tome, bouncing from person to person, department to department. Each one of their screw up cost me hours of my time. NewRez is horrible.

Like most borrowers, my refi was transferred to NEWREZ shortly after it was completed. At first, I could not log on to NEWREZ's website and I emailed NEWREZ tech support. I was pleasantly surprised to get a thorough email response within 24 hours which completely resolved my issue. Thus a great review and will update if/when warranted.

I used to pay over the phone because the USPS keep losing the mail which gives me late fees.. I am going back to paying regular mail because ,this company is ripping us off, they started to charge 5$ every time you call to pay over the phone the mortgage ,now that a lot of people are out of work because of pandemic. The nerve of this company. shame on you.👎👎👎👎👎

Please save yourself the stress and do NOT use this company. Raising my payment for no reason whatsoever and put on a forbearance without concent. My advice to you would be to refinance through another company ASAP if these thieves buy your loan.

This company is terrible. They were late on a payment to insurance, we weren’t told the correct information about the situation from them. Extreme long hold times getting through multiple times to get no real answers. Supervisor had a careless attitude about the situation even though they were holding up a very serious insurance claim we had out. I do not recommend this company at all. And this wasn’t the first issue we’ve had with them.

this company is the worst, i am selling one of my properties and i cant close my escrow because we have been asking for a payoff quote for 10 days and still don't have it. i would give them 0 if that was possible,