Newburyport Bank - Main Office State St, Newburyport

I recently lost my father and Amanda and Nancy at the Portsmouth branch were beyond kind and helpful settling his accounts with me. They are the nicest people I could have hoped to help me in a very stressful time. As soon as you walk in bank you are greeted with smiles and a cheery Hello.

I’ve had an account here for around 20 years. Literally my first savings account - to my first checking account ect. However, there always seems to be an inconvenience with banking here. Whether it’s the getting a new system, the ATMs being down, the debit card maker being broken, or the same machine being swapped out for a new one, or this bank doesn’t support other applications, or the endless renovations. The list goes on. Don’t get me wrong, the staff there are amazing people. Always very friendly, they will remember you by name eventually and it’s always a pleasant time during a transaction. So my complaint has absolutely nothing negative about the staff and everything to do with the operations. I think at this point I’ll be switching to TD or a Credit Union.

Joshua is such a friendly face whenever we talk! He remembers previous conversations and is always energetic and engaging with anyone he meets.

Great staff and facilities. The addition is much nicer than the original old bank building.

I loved this bank, until they cut those trees down in front of the building. Everyone who has worked there has always been great to me for the 15 years I’ve had an account there, but I will be closing my account, as I am a true tree hugger