New American Funding - Novi, MI W 11 Mile Rd, Novi

Diego Bonilla deserves 0 stars. After several weeks of him having all necessary information, he finally got back to us with a verbal pre-approval. He let us know he had to check on how the taxes were split for the two homes we wanted to purchase, hence only getting a verbal approval at that time. When he told us the taxes would prevent him from approving us for the two homes on one parcel, he never specified that we would no longer be approved at all. I’ve been calling and texting Diego for a week trying to get a final answer on if we are approved, since he did say we were. Now we are forced to renew our lease rather than buying a home right now because he wasted so much of our time. It’s not about if we got approved or not, he still should’ve let us know before completely ghosting us. I do not recommend working with New American Funding and I would highly encourage you to not work with Diego, unless you have time to waste and the energy to deal with his lack of professionalism.

Would not go here unless u really understand completely everything & I had fam who work here. Easy loan, my friend had good credit, but a learning disorder. He wasn't told his new home could be reassessed & there is a capping on taxes, etc. He received a 50% increase on his mortgage and couldn't refinance bc he had gotten such a low rate for good credit. Now he suffers from financial hardship and losing his home, all chalked up to a "miscommunication" I regret everyday I thought he would've been taken care of worst mistake of my life.

I enjoyed the process! It took a little longer than I expected, partly because I am a special case. Nevertheless, Blake and John walked me through each process step, and I successfully reached my final destination. Great experience! They never gave up on me.

We just refinanced our home. The process was effortless and both Blake and Hillarey were readily available when needed. I can't express how professional, kind and supportive these two were and New American Funding exceeded our expectations!

Once Stephanie took over our loan she worked tirelessly to push everything through within 2 weeks time. We work every day until after 5:00 and Stephanie talked with us and filled out forms one time till 10:00 at night. She resolved every issue we had with getting information to her quickly using technology that anyone can work with. Truly a pleasurable experience!

First home owner, had to say skeptical about the online funding. They are great with frequent loan process updates made me feel comfortable l/ relaxed about the funding process . I didn’t have to drive / make many trips to the office. Everything is done online uploaded and faxed. I would recommend them to any family member or Friend. Thank you

New American Funding was amazing to work with! This was my second house purchase, and Rachel Artinian was amazing to work with. I didn't use a realtor because I was purchasing a family member's house, so I had a lot of extra questions and new things that came up that I needed extra help with. Rachel made herself available to talk with me anytime I needed something, was more helpful than I could ever have imagined, and was also super polite no matter how much I annoyed her! Ashlee was also extremely helpful, made everything run smooth, and put up with me being a bit annoying as I was taking on some of the tasks that my realtor handled when I bought my first house. Not only were the employees amazing, but I got the best rates and credits from NAF as well. I am extremely happy with how things ended up working out. If I ever have to move again, I will definitely be contacting New American Funding because my first experience with them was extraordinary. Highly recommend NAF, no matter how close or far away from them you are! I'm in Denver and even though Rachel is 1,262 miles away in Novi, I had no trouble getting everything done quickly, easily, and better than I could have asked for!

Blake did everything he said he would in the time frame he promised. We had tried to refi with US Bank for awhile they did not have the sense to do a manufactured home. Thank you Blake for getting us a loan with the rate we deserve.

Kat Lee and Debrah Martins were great. They were responsive with my questions and requests and didn't leave me hanging for the next steps. The best part of working with them is their professionalism and they had my best interest at hand. I feel like I can always reach them via phone or email to get what I need. I'm on my third home purchase and this was the first time with New American Funding. If I ever purchase again I'm coming back to New American Funding to work with Kat and Debrah because of the relationship established with these two professionals.

As a new home buyer I was knowledgeable about some thing involved in buying a house and obtaining a mortgage but not everything. Me and my fiancé were connected to Mychael Fields and he made this process so smooth. Each step of the way he made sure we understood the steps and answered any questions we had. He stayed on top if making sure all of our documents we submitted so the process could go quick. He had an open line of communication the whole process. I definitely recommend Mychael and the staff of New American Funding!