New American Funding - Brookfield, WI Bishops Way, Brookfield

I attempted to get a quote for refinancing my mortgage from this company in December of 2020. I was assured I would get the quote within two days, so I authorized a hard check on my credit. More than two weeks later have received nothing but silence from this company in return. I have a ding on my credit, but I still don't have a quote or any other sort of explanation. The person I spoke with initially was friendly enough, but the complete and total lack of follow-through leaves me unable to recommend this company to others who may be looking for a similar service.

Gretchen was great! She kept me up-to-date every step of the way. She was so personable. She did not make us feel like this was just her job, it was more like having a friend through the big journey if buying our first home.

My fiance and I have had a very poor experience working with this lender. We met the loan officer at a bridal fair and he initially seemed knowledgeable, attentive, and motivated about assisting us through the first-time home buying process. Unfortunately this was not the case, and we received little to no communication, empty assurances, and ultimately wasted our time and delayed our home search significantly. When issues arose with our initially discussed pre-approval, our loan officer did not communicate any of these concerns with us for over 1 month despite us making numerous attempts to follow up via phone call, text, and email. When we were finally able to get a consultation scheduled, we discussed a plan to pursue another loan type. It has again been over 1 month since I have received any correspondence regarding this approval. The loan officer had assured he would also send us different price/monthly mortgage breakdowns for various loan types, which were never received. I have attempted to follow up numerous times, and have even sent additional notice we will be working with a new lender, and have not received ANY acknowledgement what so ever. It is unsettling to have provided additional personal/financial information to this provider and for them to have seemingly vanished. We have since pursued services with another lender, and have had wonderful communication and received the answers we needed in less than a week. If you are looking for a lender that will support your home buying needs, I would not recommend New American Funding.

Gretchen made the home-buying process easy and stress-free. She was responsive within minutes of applying and was available well past business hours and during weekends. I know the ease of my experience was thanks to all of Gretchen's hard work.

Great company to work with when looking to get into your first home. They will work with from helping you build your credit up to get you to your first home purchase. As an Army veteran I also qualified for the VA home loan guarantee and Sam was very knowledgeable about the program. If you are looking to buy a home weather it's your first house or your third, take the time to check out New America Funding and ask for Samuel.

I would highly recommend Brady, especially if you are a first time home buyer. Brady is incredibly helpful and will answer any and all questions you have. He is always reachable in a hurry and responds quickly. He also has some of the best rates in the business!

I just got off the phone from terminating an almost-closed deal with New American Funding and I felt it necessary to warn anybody of my terrible experience with this lender – This is a bait and switch operation. My story: I was offering on a foreclosure/short-sale, which take notoriously long to process even the offer (90 days+). I started working with a loan officer named Frederick Walker (a genuinely nice guy) back in February who, upon initial application (running my credit, reviewing my bank statements, pay stubs, etc.) offered me a loan at an interest rate of somewhere around 4%, with no points, and an origination/processing fee of $1,620. Early in May (around the 6th or 8th), when our negotiations with the foreclosure lawyers, etc. was nearing agreement, I called Frederick back and received an updated offer of 3.125%. Today, I call him to lock everything in as we’ve come to agreement and he quotes me a rate of 3.875% with 0 points and the $1,620 fee. Right there, I’m already feeling slighted…how did the rate fluctuate that much in a matter of a week and a half? I complain to him about it, attempt to negotiate and ask him to waive the origination/processing fee. He says he has to ask his manager, calls me back 20 minutes later and informs me that his manager said that the best offer they could make was an interest rate of 4.125%, they won’t waive the $1,620 fee AND they need me to PAY AN EXTRA POINT to get to THAT rate. BAIT AND SWITCH. Luckily, I had an offer from Wells Fargo in my back pocket at 3.75%, no points and a processing fee of $1,225 with a $250 closing cost credit…Oh, and Fargo’s PMI provider is cheaper too. Screw off New American Funding, this is why all you internet mortgage companies have a bad reputation; companies like you.

We worked with Brady Unger and I can't say enough kind things about him. Incredibly responsive during business hours and outside. He was in our corner from the start, answering any and all questions. He was a joy to work with!

Crystal made my purchase a BREEZE! Would highly recommend her to anyone looking for a reputable lender to work with in financing a new home!

Working with Brady was a great experience!! He's professional and provides outstanding service!