New American Funding - Brandon, FL W Brandon Blvd, Brandon

John was beyond helpful. This was our first time buying a home and he was so patient answering our questions and working with us at all hours. He went above and beyond to make sure we had the best rate and the best deal.

BEWARE OF BAIT AND SWITCH TACTICS I cancelled the contract due to unauthorized charges being added at the last minute. This is the last email I sent to this company... Dear Shanna, Gaby and Supervisors; Imagine if you will, that it is your wedding day and you have been planning and preparing for it for 6 months and you believe that you and your groom are completely on the same page and then, as you are standing in front of the priest to say your vows, you receive a text from someone, letting you know that your intended has deceived you. He has done something that you had no idea of and would not have approved of if you did know. Now, here you are with an audience watching, under pressure to say yes and just follow through with the vow exchange, but you are confused and disturbed by this last minute information. But because all eyes are on you, you go ahead and say your vows, hoping that you can talk to your new groom after the ceremony and resolve this concern in a way that inspires your trust. It was a mistake, a misunderstanding...you hope... and in good faith believe that you will be able to work through it to a mutual resolution. However, after the ceremony, you try to discuss it with your groom, but to your surprise and sadness, he tells you that he already informed you of this information, when you know he did not, he stalls answering you while the clock runs out and then completely ignores your ultimatum that you will annul the marriage if he does not resolve the discrepancy. You know you are being gaslighted. Now, you are even more concerned and now you are angry. So, you inform him that you have annulled the marriage and then a few days later, he sends you the ticket for the honeymoon. Would you want to continue being married to this person at this point? How could I better explain how I feel? We had an agreement. The agreement was changed without my knowledge on the closing day. I protested and explained that I would cancel the agreement if my concerns were not resolved in a very crystal clear way. When no one had called me to tell me that the unauthorized percentage point and lender fee were to be removed by the 5:00 pm deadline, I mailed the written right to cancel forms to New American Funding at 4:48 pm on December 10th. It was sent priority express mail with signature for receipt required. It was scheduled to arrive yesterday by 3:00 pm and I will check to see that it did. My loan is not funded. I have exercised my right to cancel the contract as I no longer have any faith in the integrity of your company. Sincerely, Julie Hill

My entire experience with this company has been a nightmare. I refinanced my house over a year ago and my prices have gone up twice on a fixed rate mortgage. it’s been one nightmare after the other From them forgetting to pay my homeowners insurance and having the policy canceled to title issues and overall being mislead. Find a different company because if you get locked in this group for the next 30 years you will be miserable.

I applied to New American Funding about three months ago and have heard back from them about 4 times with excuse after excuse about why they haven't accomplished anything with my application. When I applied online I was not assigned to any local office. I live in Florida but was contacted by someone in California, Jason Baumhover. This company claims to do what traditional banks won't regarding mortgages as per this statement online at nerd wallet: "New American Funding offers FHA and VA loans, works with down payment assistance programs, and seeks borrowers whose credit histories don't fit the mold of traditional banking..." I can tell you that after informing him that I was a self employed contractor he carefully accused me of providing him with a falsified employment letter for my application. After a few weeks I tracked him down to see where I stood in the application process and he told me that his "team" (which I believe is just him and a laptop computer) was working on it. A few weeks later I spoke to him again and he told me that he couldn't get in touch with my new employer. It appears that his "team" doesn't have international calling on their phone lines and could not call my employer, so they had to e-mail him. A few weeks later I contacted him again and he emailed me back saying that his wife was pregnant in the hospital and he wasn't in his office for a couple of weeks, ARE YOU SERIOUS? That is not a valid excuse to not follow through with an application, if you're a serious business you should have a backup plan. So nothing has ever come of this application and I don't expect anything to come of it, except that ever since I put in that application it seems as though my personal information has been compromised as someone else has also mentioned in these reviews prior to me. I would not recommend this company to anyone. I am looking into filing a formal complaint against them.

Dealt with Arnold. He belittled me because I had a deed in lieu of foreclosure 5 years prior. Told me he was sending my application application for manual underwriting, and that he'd call me tomorrow. I never heard from him again... guess what Arnold? Things are now much better for us, and guess who wont be getting our business?

The worst experience that I had in my life. Bad and lame in all!!! The call backs was always after 4:30pm in priority when you don't have time to resolve, they spend more than a month to closing my case, the processor team and the loan originator don't had a communication between what happening with the loan, talking trash about the realtors and the clients (because one of the members of this company leak and email talking about that!!!). Very unpleasant. My first home, the house of my dreams and they ruined this experience, but not anymore!!!

I SHOCKED TO SAY THE VERY LEAST THAT NEW AMERICAN FUNDING WILL NOT DEFER ANY MORTGAGE PAYMENTS DURING THIS PERIOD OF LOSS OF INCOME AT ALL. INSTEAD THEY WANT TO OFFER A FORBEARANCE, WHICH MEANS THEY WILL GIVE YOU 90 DAYS NO PAYMENT, BUT AT 90 DAYS YOU HAVE TO PAY THE THREE MONTHS DUE AT ONCE!!! AS IF WE WON A LOTTERY OR REGAINED ALL LOST INCOME OVER 90 DAYS. BULLSNOT. THEY SHOULD OFFER DEFERRALS JUST LIKE AUTO LOANS TO THE END OF LOANS. HORRIBLE PEOPLE NOT HELPING US AT ALL. NOT EVEN ONE START RATED AT THIS POINT.

Awful experience, the way these people operate, once they get all your information and run your credit, you will not hear from them again. I have tried to reach out to them several times and they would not transfer stating the loan officer is busy in another call. This company is a fraud, don’t let them still your identity and personal information.

WORST COMPANY TO DEAL WITH. STARTING FROM NATE TO HIS ASSISTANT MARIA DIAZ I WAS CHECKING MY OPTIONS AROUND AND I ASKED THEM WHY GO THROUGH THEM THEY GAVE ME BASICALLY THE WORLD. I PROCEEDED WITH THE PROCESS AND ALL OF A SUDDEN THEY STOP TALKING TO ME. ABOUT A WEEK LATER I GET A CALL THAT THE PERSON LEFT THE COMPANY AND SOMEONE ELSE WOULD BE TAKING OVER OK NO PROBLEM RIGHT. WELL THEY SAY SEND US ALL THESE DOCUMENTS SO WE CAN SEND THEM TO THE UNDERWRITER AND GET YOU AN OFFICIAL APPROVAL THAT IS BETTER THAN A PRE APPROVAL . WELL LIKE THE REST OF THE REVIEWS HERE I STOPPED HEARING FROM THEM I CALL AND THEY SAY SOMEONE WILL BE IN TOUCH WITH ME I GOT IN TOUCH WITH SOMEONE THROUGH EMAIL AND SHE SAID SHE WOULD HAVE MY LOAN OFFICER REACH ME AND STILL NOTHING. MAKES ME FEEL LIKE THEY GOT ALL MY PAPERWORK TO STEAL MY IDENTITY. MY CREDIT IS EXCELLENT MY PAY IS GREAT AND MY FIANCE IS MY COSIGNER WHAT EXACTLY WENT WRONG AND WHERE WHAT DID THEY WANT US TO SEND EVERYTHING FOR TO JUST STOP TALKING TO US. I WISH I COULD GET THESE ANSWERS FROM THEM. LUCKILY I HAD RUN MY CREDIT WITH 3 OTHER MORTGAGES AND NOW AM DEALING WITH A BANK WHO KNOWS TOO MANY OF THESE HORROR STORIES. NEW AMERICAN FUNDING 3 WEEKS LATER IM CLOSING ON A HOME YOU LOST THE COMMISION GOOD LUCK

Just what everyone else said awful slow slow slow. 2 weeks to get a pre approval don’t walk run away from this place it’s a joke.