Neighborhood Credit Union W Wheatland Rd, Duncanville

Although this is the most friendliest branch (Duncanville) I have visited for business and love all of the tellers in this CU. I am most concerned with the CEO and his inability to bring the credit union into the Millennium and beyond. I was hoping after Federal merge, change would come. Also, I find it interesting you can't reach a corporate office with complaints online or via phone etc.. I suppose the NCUA, should be able to assist. Today, just days before Thanksgiving, NCU systems are all down across each branch, including phone lines, because of an update during the middle of the day. "who does that"?. You need to invest into quality IT support that would expect unforeseen events, and understand if an update does not work, this department would no how to keep everything running, in order to keep business rolling. Mr. CEO/President, it is time to spend $$$ on giving customers the best in banking and most important, competitive banking perks, up to date remodeling, and take those old coffee pots out of the bank, who does that? Where is the pop corn?? I have been with NCU over 6 years or more, and the ability to direct deposit via ATM, is not an option, just to name a few. You took the small business line away. You have to do more in order to retain my services. We all know it is a headache to change banks, transfer of direct debit info, etc. This is not "all/world class/ Star class service". That is a joke. Where did the money go after the merge? It sure in the heck did not go back into the community in the southern sector of DFW. I can see it is being used in your North Dallas & Downtown locations. Fix it!!! and spread the love equally to all of your customers, in all branches. $$$ spends the same and does not discriminate. Figure this mess out. today was an embarrassment for your company and it employees. They tried everything to protect the NCU brand however, this is a reflection on your corporate office, alone. I am looking at options as we speak and its time to come home to where I belong, with a branch I can help continue its excellent CSR, n growth and cares about all people!!! (OU) here I come!

I love Mrs. Jocelyn she always take care of my questions and concerns.

Only open until 11am on most days. Their drive thru is packed the whole time. They still won't open the inside even with masks and Social distance. And it's extremely hard to talk to a real person when you call.

Britani Whetstone provides wonderful customer service, she’s sweet and kind, and always going above and beyond to help.

This is the absolute SLOWEST drive-through I have ever experienced! I've been sitting in this drive thru for 20 minutes while all the workers inside are helping people inside. NO ONE is attending to the cars in the drive thru.

LOVE Coming to Duncanville location! Staff always so nice and helpful, and meet all of my financial needs at all times.

Whenever I go to the Duncanville branch. I am always greeted by staff including the on sight police officer. Some of the staff knows my name. They are the best.

The home mortgage loan is not available online which is archaic these days. Who doesn't have online banking for everything nowadays? The customer basically has to wait to receive the statement in the mail every month to make sure the monthly mortgage was applied correctly to the loan balance. Ridiculous...I have been asking for over 2 years now about getting online system set up.

I had the opportunity to speak with Mr. Furman He was kind went out his way to help me really made my day.

Great customer service and an awesome job done by Furman Sims on his first day on the job.