NC Farm Bureau Insurance N Main St, China Grove

My wife and I have been customers of Farm Bureau for several years. Farm Bureau insures both our home and our vehicles. Our vehicle was recently damaged from a storm which impacted Rowan County, causing significant property damage to the vehicle. My wife and I have always communicated to Farm Bureau that we wanted "full coverage," which we have always understood to include everything, including rental and towing charges. We have even met with adjusters in our home to discuss "full coverage" and have always understood this to be the case and felt assured that we would always be protected with Farm Bureau. However, we were recently advised that our policy did not cover rental and towing charges, charges which will be significant provided the amount of work and time it will take to restore our vehicle. We have never made an automobile claim in the past and were completely floored with Farm Bureau's refusal to assist us with rental and towing costs. We chose Farm Bureau because we wanted to support a business that is part of our community. Year after year we have paid Farm Bureau for "full coverage" that would protect us in any situation. Now that we have had the misfortune of having to make a damages claim with them, they have failed to uphold their end of the bargain, making us foot the bill for coverage that Farm Bureau ought to cover. This experience will make us reconsider renewing our insurance coverage with Farm Bureau and to consider other local companies that truly value and support their insureds.

My wife called them on Thursday talked to some guy that came off a little rude, was told that he would get back to her by the next day. But no one has called and given her a quote. This company doesn't want our buesness that's fine we will go elsewhere. We were told by the car sales person that they could get us a low rate.

very personable, have had insurance with them for years and Jill is the best! She always keeps her word and that is hard to find anywhere.

The ladies go out of there way to help you even if they can not write your policy. Thank you Jill, you were awsome.

This insurance is operated by a bunch of clowns who wanna try to blow some smoke up your behind they don't deserve any stars they don't return calls messages e-mails they can't even find the own paperwork or files they want to try to get you to do all the work for them how ridiculous i mean your paying for a service do your freaking job people , i hate to see if you actually needed them for an emergency you would be better off just getting a lawyer and skip call the insurance , i prefer a company i know i can trust goodbye you lost my business and my family too.

Excellent, saved a ton of MONEY, thanks Jill