NBT Bank Widgery Wharf 3rd Floor, Portland

They have the most user-unfriendly web interface I've had to deal with in decades. Doing anything to manage your loan on their website is torture. In addition, I already have the impression they are stingy. Rather than use a modern system for bank account validation, they still utilize the antiquated method of depositing small amounts in your bank account and force you to validate the amounts. But get this, they deposit less than $1 and then immediately debit it back. That's right, they can collect 5% on your car loan, but they can't afford $0.73 for their bank validation method.

I have never met a more difficult bank to work with in my life. I have never been asked to give my full social on a recorded line for verification, because I didnt know my account number. Hello 21st century!! There's other ways to verify people. I set up security questions for a reason.

Worst automated phone system I have encountered in my 60 years. They make it absolutely impossible to reach a human being. If I ran my business this way, I'd be out of business pretty quickly. Truly pathetic.

This branch is only for Business customers, not consumers. This is not made clear by Google.

A little of my hometown in a city I visit!