NBT Bank Division St, Sidney

I used NBT for years and it was average. My local branch closed and haven't been impressed since. My "final transaction" left a bad taste in my mouth for many reasons. 1. I was informed that after my usual location closed, I was "owned" by another and needed to contact that branch 2. overdraft on acct resulted in a fee. That's cool I get it. But the blacklisted me preventing me to open accounts at other institutions. Even though the fee was paid and balance was over $1000. 3.asked for printed receipt and teller wrote on the envelope with a pen. 4. Requested large bills from withdrawal, got 3 large notes and 25 smaller amounts

Worst bank ever! Worst customer service ever definitely leaving this bank . Rude is all I can say

Gloria was super helpful and patient! I really appreciated the amazing service :)

We opened an account at nbt bank nov 26 deposited check for $250 on dec 17 online the deposit didnt show until 19th it is now Jan 2 and the check is still not available on top of that anyone we spoke to was arrogant and wouldnt admit anything wrong each person had a different excuse of why it hadnt cleared if you want to do stone age banking open an acount here if i get better treatment from this bank before i close this account i will remove this review

I've always had a good experience with NBT, regardless of location.

Stay away from NBT Bank. They don't know how to treat their customers.