Navy Federal Credit Union Gulf Fwy, Webster

One of the nicest Navy Fed branches I've ever been to. Maria was super friendly and helpful. She greeted me with a smile and just seemed in a very upbeat mood. It was not very busy when I came to deposit my check. I was able to get in and out very quick.

Been a member since I joined the Navy. Love this credit union, financed my car through them, have done a lot with them. Can’t say anything wrong about Navy Federal. Just wish I could customize my debit card 😅

Someone tried using my identity the beginning of this year. Went to a branch in WASHINGTON STATE and they said security department would have to investigate. I am get to say AGAIN at another branch trying to get this resolved to open an account. The representative by the name of JASON has gone above an beyond trying to get this addressed. He has been waiting on the phone for 45 minutes (ON HOLD) with security who can only clear this matter for anyone. This is RIDICULOUS that he cannot go to anyone or any other department to resolved this matter. I am assuming that everyone works from home or nobody is really doing the JOB AT SECURITY. This is not the 1st time this department has not answered they're phone line and puts representative on HOLD FOR AN HOUR OR MORE. 🙄 very unsatisfied customer. Although Jason has been patient, considerate, at trying to get this resolved.

Went to open an account and I felt like I was getting reverse discriminated on with the black lady then I get a white one and it’s just as bad , husband has an account there bad credit no job no history of being in the service and he got an account there with no problems WTF………..

I would rate them a 10/5 if i could. I love navy federal, great rates, every time i go in they treat me with respect and honesty which i value, and im always in and out. I always feel valued and appreciated, Ms. Veronica is fantastic she answered all of my questions and has helped me out every time i have came into the branch. I could not ask for a better experience.

The customer service at this branch is awesome, as is the overall customer service for Navy Federal in general. The only reason I'm not giving this location five stars is because of the awkward and inconvenient entrance. It's literally on the very back of the branch. I don't know why they can't just add an entrance off of the feeder.

I usually love Navy Fed and I have 2 credit lines currently with them, but once there was an issue with a credit application that my wife submitted (there was a duplicate error), Navy Fed was absolutely no help. They couldn’t even fathom that someone’s phone or laptop couldn’t submit the exact same application multiple times (after already being denied). Doesn’t even make any sense to submit another application within the same day. I always try to measure a company during adverse times or times of friction; and whoever the loan customer service agent representing Navy Fed was, he severely failed to even try and remedy the problem or even point us in the right direction.

I absolutely love NFCU and I've been member since 2008. I normally call and have transactions handled by call center customer service. Today I had to travel 3 cities over to visit Webster Branch. I was called by branch rep Lisa Uribe. Because I always am satisfied with service received from NFCU, I thought this would be the same case. NOW I was told prior to visiting that I would need to come in to have my request expedited more quickly therefore my request was doable. However, Bank Rep. Lisa Uribe greeted me nice enough however when she asked me the reason for my visit and then peered into my bank account, I watched in horror as she literally scrutinized it for 30 minutes and interrogated me with questions. This is after AFTER I explained that CALL CENTER REP SENT ME. She amplified her voice to say my remaining balance and direct deposit amount so loud that customers waiting looked up. She had me to sit there all that time and told me in a condescending manner which other financial parties I deal with. How I should send money to my kids and everything else I did not ask or care to know but i thanked her for the information. So when the conversation turned back on subject, (of course she should have the appropriate forms on her desk by now right?) She called someone on the phone and asked a constructive question which hints say no. The answering party on the other line caught on and said no. I wanted the humiliation to end. I thanked her although she was unwilling to help me in the first place and she smiled and told me have a wonderful day despite being unwilling to help me and turned her back. I drove 3 cities back home feeling devalued as a customer, humiliated and embarrassed. I love NFCU but feel that she should be counseled on racial profiling. This entire branch should be because in my experience this is my first time feeling that my business is not wanted. I've made 3 visit reluctantly and this is how I feel after dealing there. I wanted to be sure it wasnt me so I waited outside to ask other African Americans if they feel valued there. 2 said no they do not feel valued. The other said he does not either but one time there was a nice rep he had serve him. Other than that no respect. I would like NFCU to investigate this because in this region, branches are very few. Thank you and I still love NFCU. I am very disappointed in my treatment by her and btw she is Hispanic not caucasian. I love all people but this was the only way to explain this horrible experience. I refer to this location as the TMI Branch. Too much Information they want to see, which has nothing to do with your present transaction request and not willing to apply action just nosey around about your financial status. Lisa Uribe is the only reason NFCU lost one star other than that you cannot go wrong dealing with this bank. I love NFCU.

I am so glad I found NFCU. I have an account with JSCCU and I am transferring all money to NFCU when I came in I was not use to being treated like a customer instead of an interruption and was treated with courteous, patients and understanding.I give a 5 star rating especially meliane

Melanie is amazing! She is the heart and soul of Navy Federals Webster Tx branch. I just hope that the company as a whole realizes what an asset she is to their business! She deserves a raise! She is the only reason my husband and I go to this branch. If it weren’t for her, we would be driving an extra hour.