Navy Federal Credit Union Twin Creek Dr, Bellevue

The people are good. The customer service is good. Been banking with them for about 10 years now. Why 1 star instead of 5? Well they like to take money from my account to offset debts even after a payment arrangement has been made. One of their most recent antics: they literally took every penny from my main account and the department I need to talk to isnt even in today.

The Sunday manager here is the rudest I have ever seen she chews gum with an open mouth and a sneer on her face and has the audacity to tell me a scam isn’t fraud and to go to the police.Get rid of this manager she is rude and doesn’t even uphold the $2500 fraud protection this bank offers. I’ve been a member for 10 years and I’ve never been treated this badly. This branch is a disgrace to every service member who’s active duty

attempted to move mutual funds to NFCU for over 2 years, they can't find the paperwork, they did move an IRA though? funny it was in same envelope. Called NFCU and spent over and hour on the phone with nothing resolved. A lot of frustration though. Sent letters, so far no response. I can't be the only person they are treating this way.

NFCU has become an embarrassment. Tried to coordinate with a buddy I served with to transfer money since we both bank NFCU. NFCU screwed it up not once, not twice, but three times... leaving over $2,500 in cyberspace as unaccountable funds for over four days. The local brach in Bellevue was just remodeled but there's only two tellers and one banker working. Be prepared to wait 20+ minutes to just cash a check at any time of day. I've banked with them for over 15 years with sizeable accounts. I'll be closing all accounts with NFCU shortly. Mission failed.

if I was working on your aircraft and LOST 10 sets of tools while doing it, would you fly that aircraft? Well NFCU lost at least 10 sets of documents. Should I trust them to do anything with my hard earned dollars?

Poor customer service. They stay on the line so you have to hang up and not able to take their survey.

So my golden retriever decided it was a great idea to snag a $50 bill from me while I was wrapping Christmas gifts and pretty well destroy it. I went to NF to request a reissue as she only consumed a small portion of it and I had the remaining pieces and full serial number. They turned me away with a sticky note saying that I could mail it to the Federal Reserve to have it replaced. The internet seems to suggest that most banks would exchange it for you so I went to First National on Cornhusker, they were happy to help me out and exchanged it for me! I won't be back to Navy Federal for any further in person banking needs.

This was my first visit to the actual branch in a LONG time. The process was smooth and safe - and very friendly! I appreciate all the things I can do through the app, but I had to go to the branch today. Thank you NFCU at Twin Creek!

If there was a rating of zero, that would be my overall rating. I banked with them for over 15 years and in the last 5 years, this bank has went downhill. They won’t let you talk to the actual departments you need to talk to. They do not communicate well with their customers. One time, they froze my debit card and I didn’t know. Instead of them calling me about purchases like any normal bank would do, they assume. And when I called them, they use the excuse “it was due to fraudulent activity.” They never a real answer to your questions. You are transferred to a lot of people who you have to tell the story over again. I will say I do like the representatives at this branch, but they are limited on what they can do. I wish they can do more. I closed my account with them after 15 years of being a member. And so did all of my family members.

Friendly and helpful staff. Amazing credit union as a whole, mobile app is wonderful. Highly recommend switching to Navy Fed if you haven’t already.