Navy Federal Credit Union Imperial Ave, San Diego

Ms. Jessica is an INCREDIBLE ASSET to NFCU. She attentively and with such care assisted me with processing a wire transfer. As an employee and a sympathetic Mother- she willingly, without having to ask, helped me with 2 very active toddlers! We are lucky that you were there at the end of our long escrow process. As a military family, we appreciate you Ms. Jessica!!!!

I was at this branch and the cashier was already processing my cashier check, went to my car to get more cash and went I came back the security guard would not let me go back in cause I according to his watch was already 4 pm. Not on my phone clock, I explained to him that I wasn't 4 pm yet and that they were processing the check already, he pretended to go and ask, but I saw that he didn't. I guess he wanted to go home early.

We came in to apply for a simple credit card. They told us to fill it in on paper and take a seat. We waited 20 minutes and asked how much longer. They said they have 4 people ahead of us. 40 minutes and 6 people attended before us later: we went back up and asked how much longer. They said theres still 3 people ahead of us. Horrible service and people. The lady sounded like she was giving us attitude. They need to get their service together.

Couldn't understand why they close at 5p when some of their other branches close at 6p. In addition went to the drive thru & the ATM is way too high from you car & I have an SUV. So now I have to climb out of my car to reach the card slot, humm safety at it's finest. So I can carjacked or rob for attempting to deposit my money. Will not visit this location again.

I have been a mbr for a few years and their service is awesome! The tellers are speedy and friendly! I have enrolled my children and grandchild through one of their periodic bonus programs and yes they get the same benefits, accounts as i do. :-)

The staff is great and very fast. I never wait an extended period of time here.

The lady that help me was pretty cool. Gave thr hrlp i needed. And well i had to wait in line for them to help me. Which wasnt too bad. I check my credit to increase by credit limit. And they said there were some other options depebding on what i needed the funding for.. i was like business

Security guy is rude, ignores customers and doesn’t respond. Zero customer service, teller Lee is very rude, I asked to see a manger to address my concerns, his manger never came out of his/her cave. Careless and unprofessional.

Fabulous banking experience. If you qualify for membership I reccomend it highly. When compared to other Banks or Credit Unions I have been involved with this is hands the best.

You used to have 2 walk up atms, now just one. Thanks for making it less convenient for your customers. It shows a lack of care for us.