Navy Federal Credit Union E Nw Hwy, Dallas

I have had navy federal for awhile and it’s been a struggle but the most recent thing has burnt me up inside. I have a pending charge on my account that the company says they do not have any recollection of. I have called navy federal twice and both times I am told that there is nothing they can do at this point. My money is just being held and I can’t get support about it. I’ve been told wait 1-3 business days and now it’s going on 5. When I called the guy basically said. Yeah……. That’s a good sign but essentially told me to keep waiting. I do not want to wait for my money!!!!

When this location first open, they struggled on certain things. But I love NFC they are literally the best CU/Bank I have ever been with. The chick fil-a in banking. Everyone is so professional.

No one will take any responsibility for funds withheld over 10 months. They feel like they just get to keep it forever. A young man in security told me he was the definitive answer and that there was no one over his head. This was not the case, of course. People like him destroy the reputation of an otherwise good company.

I wish there was a closer one so I didn’t have to go to this one. They don’t ever have answers for my questions about the products and services provided by Navy Federal, and I feel rushed and unwelcome each time I have to stop in. When I ask a question, it’s always “I don’t know” or “you can call and figure it out.” Such a frustrating experience each time I’ve had to go in. I can’t wait to move and not have to deal with this location.

Love my credit union..so much better then a Bank. Great customer service!!!!!

Navy Federal is THE BEST! What can I say. I mean, I do wish they had a drive-thru ATM at this location, and it was broken upon arrival, but it wasn’t that hard to go inside! And the teller was patient cause I had a few inquiries. I also wish they had more locations but their customer service is always A1.

I like Navy Federal, but I HATE going to this ATM. It is out in the open, and it processes your deposits SO SLOWLY, that you feel vulnerable to the elements if you know what I mean. It’s best to just go during business hours, or to another location with a drive-up ATM.

ATM is always broken. No deposits. So you have to make sure to get there during business hours. Which is super difficult If your jobs business hours are during the banks. They close very early at this location. I'm used to navy fed closing at 6:30 or 7 because military are still doing final formations at 5pm. I guess bc they aren't close to a base hours are early.. makes it difficult for working people to get in though. I'd love if the ATM worked properly for people like me who struggle to make it during business hours because of work

Absolutely the worst customer service experience of my life. I applied for an auto loan. I was approved, but at a rate 1.5% higher than what they were advertising. When I asked why that was, no one could give me an answer. She just kept saying that it is based on credit and debt-to-income. I work in lending and have perfect credit and an extremely low DTI. I asked her who I could speak to that could help me and she said "no one". I called back 10 days later and got the same answers. I then asked what I need to do to move forward. She said I had to re-apply, even though I just applied 10 days ago. I asked her if they were going to re-pull my credit and she said "we can't tell you that, but they will if they need to and they do re-pull within 30 days sometimes." So, again, I asked who I could speak to and got the same answer. I asked to speak to a supervisor who then said I am not allowed to speak to anyone regarding my credit score, debt-to-income ratio and he couldn't say if they would pull my credit again. I would just have "apply and find out." They literally have people answering the phone who know nothing and can tell you exactly that much. You are not allowed to speak to anyone who knows anything regarding the loan.

I love this bank! Unfortunately I can NEVER deposit my money, It's very frustrating that I have to go clear across town just to make a deposit at another location when this one is five minutes from my house.