Navy Federal Credit Union Promenade Pkwy, Diberville

I have visited this Bank many times and usually the staff are insanely helpful. It's clean and COVID precautions are in place. Now the reason for a low star value is that they are severely under staffed and all my interactions with an employee named Melissa have been terrible. For example I had brought in several forms of Valid ID (California temp drivers license, vehicle registration, and mail from my home address) and was willing to provide all my information to include my password phrase that they have you make and she denied me to make a new debit card. Now this is fine I understand she is not confident if all the security measures and proof that I am me is enough without a photo ID which I don’t have because my wallet was stolen (which I also explained to her). It was the Karen like attitude and evil glare she gave me like I was insane when I nicely asked her if this will suffice. Which if Navy Federal checks their cameras the footage will provide proof of the extremely rude attitude she gave me. I have been a member of Navy Federal for almost 15 years and this is the first time that I have ever been treated this way for no reason.

when I went there at 1pm, she said It`s lunch break so I have to wait 30mins. I waited. And she came to me and said have to wait 30 more mins. So I left and came back in 20 mins which is 10 mins earlier she said. And she took my phone NB ,(she said will cal me when It`s finish but never calls me back.) And another person came to and let me know my wait time will delayed 30 more mins from that time. And I asked her another lady told me 30 mins was my waiting time and she talked about because I left. They`re not hold customers. And I asked her reason and she said because taking care of same customers nobody know it takes a longer or not. She said you have to wait until they`re finished and not sure it will delay or not after I wait that long. If person take care of same customers why she said It`s my fault to wait longer cause of I left. I never treated by NFCU even by alone. I went here yesterday with my husbund and alone today, not American. feels sooo unfair , spichless. And then I did in few mins at different location.

Great bank but extremely understaffed and there is no reason on why I should be in the bank for almost half an hour just to make a deposit..they’re telling people there’s an hour wait for everything else this is very poor customer service

This location is now open for in person business, but with a mask requirements and social distancing as well. I saw them helping customers outdoors before they entered for what I expect was an appointment. Their ATM machine is outdoors by the main entrance, so there was no difficulty in getting cash from there without the need to interact with the teller. I would recommend this location as it seems open for full business but still maintains necessary precautions due to covid-19.

Insanely Under Staffed!!! Be ready to wait, even for the simplest things. Terrible Management.

Love the location and employees. Would have given it 5 stars but now they are closed on Saturdays which is highly inconvenient.

Staying at the Home2 Suites across the parking lot for a TDY @ Keesler, and needed money to do laundry. Went to the Navy Federal ATM to take out money for laundry (and paid their $3 ATM fee). Went to the teller to ask them break it for me, and was told they won't even break bills for non-customers. I know banks are not legally obligated to exchange bills, but if that's how they choose to treat people, I'm going to stay a non-customer.

NFCU is an amazing credit union. All of the employees bend over backwards to assist you in whatever you need. NFCU also is great at leveraging technology to make your life easier, such as cash deposits at ATMs. This particular branch has a great location and outstanding staff.

Navy Federal Credit Union is a great bank. They always have great customer service and low rates.

Always helpful and friendly with frequent specials like a bonus $100 for your first IRA with them.