Navy Federal Credit Union Plank Rd, Fredericksburg

On Hold Reading the emails of the day Miss Jo. is anxiously waiting for the on hold music to stop and real person come on the line. A simple task has turned into a mantra. Trying to keep and look busy in front of the client and still not look irritated. Battling a cold that was thankfully not Covid from a recent test, still put her customer service skills to task. This was the second day of this service for this customer. They had come at the request of the credit union's security department the day before to close their accounts. But time ran out and had to be resumed the next day. The customer was a victim of a scam but policy is to terminate all accounts of customer involved. Miss Jo was trying to help the customer who was patiently waiting on hold for the security department to release their hold ln the account. Once the account was released it was a simple procedure to close the account and conclude business. The hold up is the security department being understaffed. It's my observation that Miss Jo be recognized for excellent customer service skills and demeanor with the credit union members at this branch. Fortunately and unfortunately was the one going through this sad event of being scammed. Something that is happening much to often today. In conclusion, although a request to close the account. It is still recommend Navy Federal Credit Union to any who needs a financial institution. The staff has been excellent at every branch visited.

I have been a member of NFCU since 1987, and it was a good credit union. Then they opened up to everyone for more fees and bank deposit. NFCU is horrible!!! Their customer service has gone down the drain!!!! Their new hires are poorly trained. After 35 years I am going to find another credit union.

I don't know how the function of a brick and mortar location operates so much differently than initiating services online, but it's been one of the negatives of handling business with Navy Federal. I accompanied my son to open an account and he was able to use an out-of-state license for identification with absolutely no problems...everything was handled promptly, on the spot. However, I sent my daughter a referral for her to apply online and she experienced so many issues with validating her identity, although she produced commonly requested documents used to verify identity and residence. Even visiting the branch did nothing to resolve the issue. How are the rules so relaxed in one aspect, but so stringent in another...for the same type of transaction??

Each staff member went above and beyond for my daughter and I. We opened her 1st bank account and they helped us roll the coins and set up the account! Thank you so much Joanne, Clare and the young lady at the front whose name I didn't get a chance to get. The help was much appreciated

Wow! So impressed by this office and their COVID - 19 procedures. Also by the service I received from JT here on 3/1/21. He was proficient and diligent in explaining the benefits to membership. What an awesome branch!

We have been members at this location for two years now and have had no issues. Service has always been exceptional and everyone has been attentive and super friendly. We don’t have issue with any deposits unless of course like any other institution it’s drawn out of state and for a considerable amount which would cause a five day standard hold.

- I recently added a NFCU account to my current Pentagon Federal CU accounts as I have a new home that is nearer a NFCU site. Since I have been a PFCU account holder for about 20 years, I expected the service to be comparable. IT IS NOT EVEN CLOSE! If you can use PFCU and NOT NFCU -- I STRONGLY suggest you do so. RATIONALE: - I recently tried to open a CD by going into the closest NFCU branch - they accepted my money but were NOT able to set up the CD (system was down) so they said go online to do it. tried but no go - system down. In 20 years with PF, we NEVER have had this issue. - Today I tried to add an external account so I could transfer money back to PFCU … tried twice and system could not do it. "System error" AGAIN!! I have set up money transfers at PFCU on 3 different occasions and have NEVER had their system reject or be unable to do this simple task.

Deposits are unbelievably delayed in getting to your account. Deposited a check on Friday before 5 and was told I would not have access to it until the following WEDNESDAY. None of my other bank accounts take longer than 2 days at the most.

I'm a new Navy Fed member and everything has been great so far. I stopped by the branch to retrieve an auto loan check and everyone was nice and helpful.

Member since i was 10. This is the best branch i have been too. They are quick and super friendly!